JOB TITLE: Senior Regional Director of Community Engagement

DEPARTMENT: Community Engagement   

REPORTS TO: Chief Operating Officer

FLSA STATUS: Exempt, Salary, Full-Time

MISSION:

Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION:

Through mentorship, all youth achieve their full potential. 

JOB SUMMARY:

The Senior Director of Community Engagement is a key senior leadership role responsible for developing and executing strategies to recruit, engage, and enroll a diverse group of volunteers for the organizations. This individual will work closely with community organizations, businesses, and individuals to build strong relationships that support a robust pipeline of volunteers for the organization.

The Director will also lead the Community Engagement Team, ensuring they raise awareness of our agency mission, successfully recruit volunteers to become mentors, and ensure they are appropriately matched with a mentee.

This role will be a primary ambassador for the organization and has the critical responsibility of building relationships with internal and external stakeholders, recruiting volunteers and successfully matching volunteers with mentees; securing support for the next generation of youth who will rely on our services.

JOB RESPONSIBILITIES:

Volunteer Recruitment Strategy, Vision, and Leadership

• Drive volunteer recruitment by setting ambitious annual and long-term goals that exceed the organization’s targets for quality new matches, collaborating closely with Program Services, Marketing, and Fund Development teams.

• Strategically analyze and report on recruitment efforts and metrics, ensuring alignment with organizational goals while maximizing cost-efficiency.

• Consistently deliver key insights and data-driven progress reports to stakeholders, keeping everyone informed and engaged.

• Cultivate and expand partnerships to fuel volunteer recruitment efforts, while developing and executing innovative strategies to increase recruitment volume and efficiency.

• Lead targeted recruitment strategies for key segments, including geographic regions, communities of color, colleges, corporations, retirees, churches, and community organizations to drive growth.

• Engage and collaborate with BBBSOCIE Recruitment Committee to tackle recruitment challenges, ensuring bottlenecks are resolved and goals are achieved.

Marketing Communications

• Collaborate with the Marketing Team to craft compelling partnership messaging, including marketing collateral, digital communications, and social media strategies, ensuring target segments are effectively secured and engaged.

• Leverage technology and media to amplify the impact of marketing and partnership initiatives, while serving as a dynamic spokesperson for BBBSOCIE in media opportunities when needed.

• Actively engage with local non-profit communities to stay ahead of industry trends, identify partnership opportunities, and fuel organizational growth across all areas of operation.

Staff Development/Management

• Champion a high-performance culture that drives professional development, continuous improvement, and a commitment to quality, while valuing learning and diversity.

• Mentor and empower staff with a supportive, collaborative approach, fostering growth and development to maximize individual and team success.

• Establish and monitor performance goals, set clear accountabilities, prioritize objectives, and conduct annual performance appraisals to ensure consistent progress and excellence.

Experience/Qualifications:

• Bachelor’s degree required.

• 5+ years working in leadership positions. Cause-related program and/or human service nonprofit experience a plus.

• Expertise in the creation of volunteer recruitment strategies, in building a potential partnership pipeline and pitching or presenting a mission-based opportunity.

• Skill and comfort proactively building internal and external relationships to support the organization.

• Innovative thinker, with a track record for translating strategic thinking into action plans that produce results.

• Superior management skills; previous experience in building, mentoring, and coaching teams a plus.

• Experience and confidence in the ability to gain the credibility and respect of a high-performing Board of Directors and management team. Ability to influence and engage direct and indirect reports, peers and volunteer leaders.

• Persuasive communicator. Exceptional written, oral, interpersonal and presentation skills.

REQUIRED SKILLS AND ABILITIES

Required Skills and Qualifications:

• Sales & Marketing: Proven experience in sales, marketing, or volunteer recruitment, with the ability to effectively promote volunteer opportunities and persuade individuals to get involved.

• Community Engagement: Strong networking and relationship-building skills, with the ability to engage with diverse communities and organizations.

• Inspiration & Leadership: Demonstrated ability to inspire and motivate others, with a passion for volunteerism and community service.

• Communication: Excellent verbal and written communication skills, with the ability to present to large groups and engage with individuals one-on-one.

• Organizational Skills: Strong project management and organizational skills, with the ability to manage multiple tasks and priorities simultaneously.

• Data Analysis: Ability to analyze data and metrics to assess the effectiveness of recruitment strategies and make data-driven decisions.

• Team Leadership: Experience leading and mentoring a team, with a collaborative and supportive leadership style.

• Cultural Competency: Ability to work with and recruit volunteers from diverse backgrounds, ensuring an inclusive and welcoming environment.

• Technology Proficiency: Familiarity with volunteer management software, CRM systems, and social media platforms.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.

• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Workplace Mentoring Recruitment & Enrollment Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: Workplace Mentoring Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

OUR VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY: Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on professionalism and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new mentors & mentees for the Workplace Mentoring program and works to bring back returning mentors. Additionally, this position is responsible for ensuring all program launch timelines are met, all mentors are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school and workplace partners and manages the recruitment of mentors and mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in mentor yield, processing time, and match satisfaction.


Students are matched one-to-one or two-to-one with Workplace mentors and meet once a month in a group setting. Sessions are facilitated by a Big Brothers Big Sisters team member. This program provides youth the opportunity to explore college and career options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building, and youth advocacy.

JOB RESPONSIBILITIES

• Collaborate with and support other Recruitment and Enrollment Specialists in the management and oversight of your assigned slate and overall team goals
• Conduct mentor/mentee recruitment, enrollment, and completion of any other activity required for the enrollment process
• Facilitate a variety of recruitment activities including, but not limited to, facilitating presentations, info sessions, tabling, and recruitment events on college campuses and corporate partner offices
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity
• Review and follow up with references as necessary for all mentors
• Effectively utilize internal CRM software to activate, document and manage mentor and mentee relationships and personal information
• Conduct fingerprinting for all mentors
• Professionally communicate organizational goals, programmatic goals, and child safety measures to potential mentors
• Assess mentors “fit” for all standards, expectations, and safety measures required by BBBSOC
• Cultivate long-term and sustaining relationships with external stakeholders (i.e., corporate partners, schools, educational institutions, etc.)
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school/corporate partnership satisfaction
• Assist in identifying new potential partners for mentors on an as needed basis and facilitate opportunities through high-level stakeholders
• Maintain a high degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals
• Facilitate match acceptance and help Program Specialists organize initial meetings as necessary for mentors and mentees
• Assist Program Specialists with sessions and engagement events
• Work in a fast-paced environment with continuous team collaboration in order to meet programmatic goals and metrics

REQUIRED SKILLS AND ABILITIES:

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.