Careers

JOB TITLE: Vice President of Marketing

DEPARTMENT: Marketing

REPORTS TO: Chief Executive Officer

FLSA STATUS: Exempt, Full-Time, Salary  

OUR MISSION: To provide children facing adversity with a strong, enduring, professionally supported one-to-one mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT:  We see a world where every child, regardless of ethnicity, income, or gender identity, has  the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven.  As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff.  We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community.  We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: We are searching for an experienced and self-driven Vice President of Marketing that can provide strategic leadership to our Marketing Department. The Vice President of Marketing will mainly be responsible for planning, developing, implementing, and monitoring new marketing strategies around recruitment and volunteer acquisition, brand and external visibility, and driving revenue through sales marketing. Additional duties may include market research, data analytics, marketing communications, advertising, and public relations.

JOB RESPONSIBILITIES
• Define marketing strategies to support the company’s overall strategies and objectives.
• Develop a comprehensive marketing strategy and execute a marketing plan, while effectively managing brand and reputational risk, to ensure the internal and external brand is optimally aligned with the organization’s strategic objectives.
• Build, coach, and mentor an efficient team of marketing professionals to hit department goals.
• Set marketing goals and objectives and report on performance relative to these.
• Work collaboratively with the CEO and agency leaders to plan and deliver on marketing and growth objectives.
• Develop and manage the marketing budget. 
• Ensure cost-effective spending and a strong return on investment.

Recruitment Strategy & Volunteer Acquisition
• Market Research: Lead Senior Director of Marketing in conducting market research and audience analysis to inform marketing strategies.
• Oversee growth levers including market research, acquisition, and conversion of potential volunteers.
• Lead Senior Director of Marketing in developing a strategy for acquisition, re-engagement, email, mobile/SMS, digital direct response, etc. including attribution, measurement of ROI across multiple channels, managing spend and performance forecasting.
• Spearhead and execute company campaigns to increase recruitment efforts.
• Be a key brand ambassador by speaking on behalf of the organization during recruitment events, campaigns, and other outward facing opportunities.

Brand & External Visibility
• Oversee branding strategy by understanding and advocating company values, making sure that these values are communicated throughout different media and sales channels in the most consistent and appealing way for growth.
• Lead the marketing efforts of our JEDI (Justice, Equity, Diversity & Inclusion) values to ensure visibility in proper channels (website, social media, partnerships).
• Oversee the brand marketing plan: Lead Director of Marketing & Communications in building brand awareness, growing social media followers, and increasing engagement and drive visitors to our channels (website, social media and partnerships).
• Oversee the creation, supply and distribution of all BBBS brand collateral (recruitment materials, BBBS branded items etc.) 
• Lead Director of Marketing & Communications to plan and organize marketing functions and operations (visibility, branding, communications, etc.), and ensure they project the agency’s unique voice.
• Lead Director of Marketing & Communications to drive brand strength and awareness through oversight of Public Relations, brand and content marketing to accelerate growth.
• Expand, develop, and maintain media relationships to create a positive external and internal image associated with agency recognition.
• Create internal synergies to expand brand exposure and leverage relationships with internal and external business partners.
• Oversee brand visibility on office building.
• Develop and implement the organization’s multi-channel, multi-segment marketing campaign based on industry-leading insight.
• Spearhead the creation and maintenance of the organization’s digital footprint, while effectively utilizing SEO and SEM.

Sales Marketing
• Listen to the trends of the market and direct the market research efforts of the company
• Develop a feasible marketing plan for the department and oversee its day-to-day implementation that drives traffic and revenue
• Design and coordinate promotional campaigns, public relations and other marketing efforts across channels
• Create and nurture a solid network of strategic partnerships
• Lead planning for the marketing function
• Work closely with CEO to ensure topline growth and management to the budget
• Drive a culture of constant testing, analysis, and learning to discover new and innovative ways to grow revenue and scale marketing efforts
• Lead the Marketing, Public Relations and Event Planning Departments in the development and execution of marketing initiatives, communications, events, and campaigns that elevate the Company brand
• Conduct thorough analysis on marketing ROI and successfully develop cost effective solutions

Data Analytics and Performance Metrics
• Use data and analytics to assess the effectiveness of growth initiatives in marketing and strategic partnerships in order to make data-driven decisions.
• Define and track key performance indicators (KPIs) for revenue and marketing efforts to assess the impact and success of strategies.
• Continuously evaluate and adapt growth and marketing plans to meet changing needs and trends.
• Utilize data and analytics to measure the effectiveness of marketing campaigns to make data-driven decisions.
• Provide regular reports to the executive leadership team and board of directors on progress and outcomes related to growth initiatives, with a specific focus on marketing and strategic partnerships.

Team Leadership and Collaboration 
• Build and lead a high-performing, strengths-based growth and marketing team, providing mentorship, guidance, and development opportunities to team members.
• Foster a culture of collaboration, innovation, and accountability within the team.
• Collaborate with the executive team, board of directors, and other key stakeholders to align growth and marketing strategies with the organization’s long-term goals.
• Develop and maintain strong relationships with external partners, donors, and community leaders to advance the organization’s mission.

JOB QUALIFICATIONS
• Bachelor’s degree in business, marketing, or a related field.
• A minimum of 5 years of senior leadership experience in revenue generation, marketing, and strategy development.
• Proven track record of successfully driving revenue growth in the nonprofit sector.
• Strong understanding of nonprofit fundraising, donor relations, and grant writing.
• Exceptional communication and leadership skills.
• Strategic thinker with the ability to balance short-term results with long-term organizational goals.

COMPETENCIES:

You’re a mover, you’re a shaker.

You’re eager to learn and inspired to change the world.

You understand the value of mentorship.

You’re a people person.
You are more than capable of cultivating productive relationships. You’ll work closely with Fortune 500 CEOs, philanthropists, influencers, and other diverse personalities. This doesn’t intimidate you but excites you. You thrive on building and developing these relationships with intelligence, maturity, and professionalism.

You’re a hunter.
You enjoy the thrill of uncovering new revenue streams and finding supporters who’ve never been exposed to the organization’s mission before.

You have a remarkable track record.
You have a history of leading successful initiatives with measurable results that have impacted the bottom line. Your years of applicable experience have cultivated your wisdom and nuanced creativity for this position. 

You’re a strategic thinker.
You have the strategic prowess and social intelligence required to help build scalable models that leverage Big Brothers Big Sisters brand, assets, relationships, and opportunities to meet aggressive growth goals. 

You’re an inventor, an innovator.
Big Brothers Big Sisters is committed to constantly inventing new ways to connect people with the direct impact of their gifts. You thrive in a creative, inventive, fast-paced environment, with people who are passionate about their work and mission.

You’re a Closer.
You’re comfortable asking for money and are not afraid to say or hear “no”. You possess a keen ability to sell ideas and close deals. You operate with poise, dignity, and reliability in both your personal and professional worlds. 

You understand the value of our supporters.
You make everyone feel special. You’re able to get anyone excited about what we do and make their experience with us unique. You’re inviting, discerning and thoughtful.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Routine independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause. Enrollment Quality & Compliance Manager Full-Time, Hourly, Non-Exempt 

JOB TITLE: Education & Career Program Specialist

DEPARTMENT: Site Based Programs

REPORTS TO: College & Career Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

SITE BASED PROGRAMS: Students are matched one-to-one with Workplace or College Bigs Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth and young adults the opportunity to explore post-high school and college experiences they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building and youth advocacy fostered through the mentorship experience. 

JOB SUMMARY: We are seeking a dynamic and results-driven individual to join our team as a Program Specialist specializing in facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum of 30 individuals in each cohort through topics related to college and career preparation.

JOB RESPONSIBILITIES

Program Management and Execution
• Oversee the effective implementation and management of Workplace Mentoring and/or College Bigs programs.
• Develop and execute project plans to achieve program goals.
• Facilitate and supervise mentorship site sessions and pre-program orientations. This may also include chaperoning high school students during organized transportation from their high school to the corporate partner’s office and back to the school.
• Lead engaging and informative group sessions with a cohort of a minimum of 30 individuals.
• Deliver content on college and career readiness with expertise and impact.
• Works collaboratively with the enrollment team for a smooth transition between enrollment process and program launch.
• Support enrollment team by conducting enrollment responsibilities including interviewing, assessing, and fingerprinting for potential mentors and mentees as needed.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Program Evaluation
• Monitor and evaluate program effectiveness, making data-driven improvements.
• Collect and analyze feedback from participants and partners for continuous enhancement.
• Support funding and grants by adhering to data collection with surveys and match stories.
• Effectively communicate with the BBBS Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program.

Mentorship Coordination and Support
• Provide guidance and support to mentors and mentees during facilitated sessions and/or match support.
• Ensure positive and impactful mentor-mentee relationships within the program.
• Promotes open communication amongst all participants.
• Maintain a caseload of 75 mentor-mentee matches at any given time.
• Ensure positive match development and safety of both mentor and mentees, and the mentees’ parents/guardians by conducting monthly match support check-ins that are accomplished through in-person or telephone contact. This also includes submitting the match support notes in accordance to the due date in the database each month.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Foster long-term caring relationships between matches while focusing on positive outcomes for youth.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals. Provide recommendations for mentor appreciation and participation in events.
• Maintain accurate file documentation for each match according to Big Brothers Big Sisters of America (BBBSA) standards and agency policies in addition to providing accurate and timely program statistics.

Stewarding Corporate and School Partners
• Responsible for the stewardship and ultimate retention of all workplace mentoring program partners as well as mentors and mentees.
• Navigate corporate environments with a nuanced understanding of organizational dynamics.
• Collaborate effectively with corporate partners to align program objectives.
• Work in partnership with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Maintain a high level of professionalism in representing the agency when communicating and collaborating with corporate partners.
• Develop and cultivate strong relationships with corporate and educational partners.
• Leverage influence to enhance program offerings and support.

Curriculum Development
• Design and implement a comprehensive curriculum aligned with the mentee’s goals and corporate objectives.
• Integrate diverse perspectives and experiences into the program content.
• Demonstrate a keen understanding of cultural nuances in program design and delivery.
• Ensure inclusivity and cultural sensitivity in all aspects of the program.
• Experience working with diverse populations and socio-economic regions (i.e. a variety of school districts, learning styles, charter schools, Title I schools, Universities,etc)

JOB QUALIFICATIONS
• Bachelor’s Degree required
• 1-2 years preferred experience coordinating or facilitating corporate volunteer programs
• Experience with at-risk/high-risk youth and young adults (volunteer and/or paid) preferred
• Familiar with Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking and facilitation skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Grants Contract Analyst

DEPARTMENT: Grants

REPORTS TO: VP of Impact & Research

FLSA STATUS: Exempt, Salary

OUR MISSION: Our Mission is to provide children facing adversity with a strong, enduring, professionally supported one-to-one mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has  the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven.  As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff.  We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community.  We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: Under the direction of the VP of Impact and Research, the Grants Contract Analyst is a key professional responsible for overseeing and managing the contracts and agreements related to grants within an organization. This role involves ensuring compliance with grant requirements, facilitating communication between the organization and funding entities, and managing the lifecycle of grants from award to closure. The Grants Contract Analyst works closely with program managers, finance teams, and external stakeholders to monitor program deliverables and expenditures and help performance reports. Their expertise ensures that grants are executed effectively, aligning with organizational goals and adhering to federal, state, and funding body regulations, thereby maximizing the benefits and minimizing the risks associated with grant and contract funding.

JOB RESPONSIBILITIES

• Maintain knowledge of all active grants and implement grant processes post-award
• Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines, and manage supplemental materials required for post-award management.
• Work collaboratively with the Fund Development, Programs, and Grants teams to coordinate the gathering of information needed to submit proposals and reports.
• Review grant agreements and contracts, and help negotiate with funders to ensure outcomes are reasonable and aligned with agency goals.
• Maintain documentation to ensure all fully executed contracts, funder communication, and internal process discussion are saved in digital files and databases.
• Develop and monitor the grants budget for Big Brothers Big Sisters and provide progress reports and recommendations to the VP of Impact & Research, Chief Financial Officer, and Chief Operating Officer
• Support Big Brothers Big Sisters staff as necessary in the reporting and evaluation of grants
• Lead meetings with BBBS staff and grant partners on a regular basis to ensure programs are on track.
• Utilize Salesforce and Asana as a project management tool to keep the organization to remain on track on all grant submissions, reports, and deliverables.
• Generate reports and data analysis in Salesforce as needed.
• Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines, and manage supplemental materials required for proposals
• Maintain working knowledge of BBBS’s programs.
• Participate in weekly Grants Team staff meetings with VP of Impact & Research, Grants Writer, Accounting Specialist, and Compliance Specialist.
• Collaborate with Programs Team, Fund Development Team, Finance Team, COO and CEO on special projects as needed.

JOB QUALIFICATIONS
• Government grant and Contract experience required
• Ability to interpret federal, state, and city grant regulations
• Ability to comfortably interface with staff, community partners, foundation staff and government grant administrators
• Ability to articulate and explain complex funding and financial issues in a clear and concise manner
• Experienced in Windows XP software applications, notably Microsoft Excel
• Salesforce experience preferred
• Demonstrated success as a team player, including the ability to develop and maintain a goal-oriented and positive attitude throughout the organization.
• Knowledge of foundation, government, and corporate funding landscape
Rigorous, systematic, and disciplined approach to grant research, coordination, tracking, and reporting
• Adaptable with multiple grants management and financial database systems
• Ability to articulate and explain complex funding and financial issues in a clear and concise manner
• Excellent skill in comprehension, analysis, technical writing
• Excellent oral and written communication skills
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Excellent attention to detail
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making, multi-tasking, and problem-solving skills
• Access to a reliable automobile, valid driver’s license and automobile insurance
• Bachelor’s Degree required

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Enrollment and Intake Specialist

DEPARTMENT: Community Based Program  

REPORTS TO: Enrollment Quality & Compliance Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION IS MENTORING: Creating and supporting intentional mentoring relationships that ignite the power and promise of youth.

WE SEE A WORLD WHERE mentorship plays a key role in decreasing the number of disconnected youth while simultaneously creating the next workforce with the potential to change the world. 

JOB SUMMARY: The Enrollment and Intake Specialist is responsible for providing high quality interview support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. The position requires exceptional communication skills, the ability to swiftly process information, and a commitment to detailed documentation. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

JOB RESPONSIBILITIES
• Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Utilize effective questioning techniques in interviewing to gauge commitment, compatibility, and adherence to child safety protocols.
• Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
• Provide comprehensive written assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.
• Conduct volunteer and client reassessments/updates as indicated.
• Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
• Call Child Protective Services to make Child Abuse Report (CAR) and file written report of suspected child abuse immediately upon receiving information.
• Review and follow-up on references as necessary to gain additional data to complete the assessment process.
• Identify and eliminate any barriers interfering with the completion of the enrollment process.
• Consult with other service delivery staff and/or supervisor as appropriate.
• Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• High degree of collaboration with other service delivery staff to ensure smooth transition among functions.
• Accommodate volunteer and family schedules.
• Knowledgeable about Matchforce and data entry is accurate and applicable to grant sources.
• All Matchforce queues are organized and up to date, closing records when appropriate.
• Actively contributing to meeting new match goals consistently.
• Meet and have an understanding of grants and programs.
• Understanding of the rematch process.
• Applied understanding of all program policies.
Solid conflict resolution skills (internal and external conflicts).
• Consistently reporting pipeline needs to VEC, FEC and supervisor.
• Attend and support agency wide events as needed.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree preferred but not required.
• Must be able to read, write and speak Spanish proficiently.
• Experience with Non-profits highly preferred.
• Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Proficiency in data entry.
• Proficiency and/or experience with Chat GBT.
• Access to a reliable automobile; valid Driver’s License and Automobile Insurance.
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Ability to manage a high volume of interviews and assessments efficiently.
• Demonstrate the ability to multitask, prioritize tasks, and maintain accuracy under pressure in a face-paced environment.
• Able to work with confidential information.
• Able to relate well in multicultural environments.
• Able to effectively collaborate with peers.
• Able to use time effectively and able to focus on details.
• Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.