JOB TITLE: Workplace Mentoring Program Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: College & Career Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

OUR VISION: Through mentorship, all youth achieve their full potential.

ADULT SITE BASED PROGRAMS: Students are matched with Workplace Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth and young adults the opportunity to explore post-high school and college experiences they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building and youth advocacy fostered through the mentorship experience.

JOB SUMMARY: We are seeking a dynamic and results-driven individual to join our team as a Program Specialist specializing in facilitation, curriculum building and college and career knowledge. The successful candidate will serve as an influential expert in relationship building, possess cultural sensitivity, excel in program and project management, and have a deep understanding of corporate dynamics. This role will involve engaging with corporate and educational partners, facilitating group sessions, and guiding a cohort of a minimum of 30 individuals in each cohort through topics related to college and career preparation.

JOB RESPONSIBILITIES

Program Management and Execution
• Oversee the effective implementation and management of the Workplace Mentoring cohorts assigned to your slate.
• Develop and execute project plans to achieve program goals.
• Facilitate and supervise mentorship site sessions and pre-program orientations. This may also include chaperoning high school students during organized transportation from their high school to the corporate partner’s office and back to the school.
• Lead engaging and informative group sessions with a cohort of a minimum of 30 individuals.
• Deliver content on college and career readiness with expertise and impact.
• Works collaboratively with the enrollment team for a smooth transition between enrollment process and program launch.
• Support enrollment team by conducting enrollment responsibilities including interviewing, assessing, and fingerprinting for potential mentors and mentees as needed.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Program Evaluation
• Monitor and evaluate program effectiveness, making data-driven improvements.
• Collect and analyze feedback from participants and partners for continuous enhancement.
• Support funding and grants by adhering to data collection with surveys and match stories.
• Effectively communicate with the BBBS Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program.

Mentorship Coordination and Support
• Provide guidance and support to mentors and mentees during facilitated sessions and/or match support.
• Ensure positive and impactful mentor-mentee relationships within the program.
• Promotes open communication amongst all participants.
• Maintain a caseload of 75 mentor-mentee matches at any given time.
• Ensure positive match development and safety of both mentor and mentees, and the mentees’ parents/guardians by conducting monthly match support check-ins that are accomplished through in-person or telephone contact. This also includes submitting the match support notes in accordance to the due date in the database each month.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Foster long-term caring relationships between matches while focusing on positive outcomes for youth.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals. Provide recommendations for mentor appreciation and participation in events.
• Maintain accurate file documentation for each match according to Big Brothers Big Sisters of America (BBBSA) standards and agency policies in addition to providing accurate and timely program statistics.

Stewarding Corporate and School Partners
• Responsible for the stewardship and ultimate retention of all workplace mentoring program partners as well as mentors and mentees.
• Navigate corporate environments with a nuanced understanding of organizational dynamics.
• Collaborate effectively with corporate partners to align program objectives.
• Work in partnership with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Maintain a high level of professionalism in representing the agency when communicating and collaborating with corporate partners.
• Develop and cultivate strong relationships with corporate and educational partners.
• Leverage influence to enhance program offerings and support.

Curriculum Development
• Design and implement a comprehensive curriculum aligned with the mentee’s goals and corporate objectives.
• Integrate diverse perspectives and experiences into the program content.
• Demonstrate a keen understanding of cultural nuances in program design and delivery.
• Ensure inclusivity and cultural sensitivity in all aspects of the program.
• Experience working with diverse populations and socio-economic regions (i.e. a variety of school districts, learning styles, charter schools, Title I schools, Universities,etc)

JOB QUALIFICATIONS
• Bachelor’s Degree required
• 1-2 years preferred experience coordinating or facilitating corporate volunteer programs
• Experience with at-risk/high-risk youth and young adults (volunteer and/or paid) preferred
• Familiar with Google Suite
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking and facilitation skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Workplace Mentoring Recruitment & Enrollment Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: Workplace Mentoring Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

OUR VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY: Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on professionalism and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new mentors & mentees for the Workplace Mentoring program and works to bring back returning mentors. Additionally, this position is responsible for ensuring all program launch timelines are met, all mentors are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school and workplace partners and manages the recruitment of mentors and mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in mentor yield, processing time, and match satisfaction.


Students are matched one-to-one or two-to-one with Workplace mentors and meet once a month in a group setting. Sessions are facilitated by a Big Brothers Big Sisters team member. This program provides youth the opportunity to explore college and career options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college and career readiness, relationship building, and youth advocacy.

JOB RESPONSIBILITIES

• Collaborate with and support other Recruitment and Enrollment Specialists in the management and oversight of your assigned slate and overall team goals
• Conduct mentor/mentee recruitment, enrollment, and completion of any other activity required for the enrollment process
• Facilitate a variety of recruitment activities including, but not limited to, facilitating presentations, info sessions, tabling, and recruitment events on college campuses and corporate partner offices
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity
• Review and follow up with references as necessary for all mentors
• Effectively utilize internal CRM software to activate, document and manage mentor and mentee relationships and personal information
• Conduct fingerprinting for all mentors
• Professionally communicate organizational goals, programmatic goals, and child safety measures to potential mentors
• Assess mentors “fit” for all standards, expectations, and safety measures required by BBBSOC
• Cultivate long-term and sustaining relationships with external stakeholders (i.e., corporate partners, schools, educational institutions, etc.)
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school/corporate partnership satisfaction
• Assist in identifying new potential partners for mentors on an as needed basis and facilitate opportunities through high-level stakeholders
• Maintain a high degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals
• Facilitate match acceptance and help Program Specialists organize initial meetings as necessary for mentors and mentees
• Assist Program Specialists with sessions and engagement events
• Work in a fast-paced environment with continuous team collaboration in order to meet programmatic goals and metrics

REQUIRED SKILLS AND ABILITIES:

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Match Support Specialist

DEPARTMENT: Community Based Programs

REPORTS TO: Match Engagement & Enrichment Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt, will include some weekends.
Must be available to work until 8:30pm

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

OUR VISION: Through mentorship, all youth achieve their full potential.

JOB SUMMARY: The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. 

JOB RESPONSIBILITIES

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Complete 80 to 100 calls and case notes on a monthly basis to comply with a match support contact metric.
• Meet or exceed the minimum goal of 98% done on monthly match support contact report.
• Conduct all scheduled match surveys in a timely manner and achieve a minimum goal of 65% data collection and 100% survey completion for all surveys.
• Effectively utilizes COS, YOS and SOR surveys, to assess match impact on youth development.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Promote and help drive attendance to monthly match activities via phone or email to support ongoing volunteer engagement initiatives.
• Conduct exit interviews by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When a match terminates prematurely or unexpectedly, refer exit interview to supervisor for third party assessment.
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities.
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.
• Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasonal goals and projects.
• Informs matches of upcoming events and signs them up.
• Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Consult with supervisor or other program lead staff as appropriate.
• Performs other duties as assigned by the supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.