Careers

DEPARTMENT: Site-Based Programs (High School Bigs)

REPORTS TO: Site-Based Program Manager

FLSA STATUS: Non-Exempt, Full-Time, Hourly

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

Job Summary: This hybrid position of Site-Based Recruitment & Program Specialist will cultivate prospective new volunteers for Site Based programs and will work to bring back volunteers from previous years. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

In addition to volunteer recruitment, this position will also be responsible for site facilitation, match support, and providing overall support for site-based matches, without compromising child safety and encouraging long-term relationships between matches.

JOB RESPONSIBILITIES

Conduct volunteer recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.

Assess volunteers “fit” for all standards, expectations, and safety measures required by BBBSOC.

Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.

Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest for all individual school partners.

Identify new potential partners for volunteers on an as needed basis and facilitate opportunities through high-level stakeholders.

High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.

Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)

Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.

Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.

Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.

Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.

Provide timely and comprehensive written assessments and recommendations for participation in the program.

Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.

Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.

Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Contribute to the development of site curriculum.

Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.

Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be bilingual in English & Spanish

Experience with at-risk/high-risk youth (volunteer and/or paid) preferred

Familiar with Windows XP software applications

High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)

Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).

Excellent organizational and time-management skills with strong attention to detail.

Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.

Maintains confidentiality throughout daily operations.

Must have access to a reliable automobile, valid driver’s license and automobile insurance.

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening

Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration

Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)

Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission

Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

DEPARTMENT: Traditional Program

REPORTS TO: Match Support Manager

FLSA STATUS: Full-time, Hourly, Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. 

JOB RESPONSIBILITIES

Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.

Complete 80 to 100 calls and case notes on a monthly basis that to comply with a match support contact metric.

Meet or exceed minimum goal of 98% done on monthly match support contact report. 

Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.

Effectively utilizes COS, YOS and SOR surveys, to assess match impact on youth development.

Conducts match introductions to set the tone of a successful match with the highest level of customer service.

Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.

Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.

Promote and help drive attendance to monthly match activities via phone or email to support ongoing volunteer engagement initiatives.  

Conduct exit interview by phone with all parties at match closure.  Assess reasons for match closure and re-match potential.  When match terminates prematurely or unexpectedly refer exit interview to supervisor for third party assessment.    

Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.  

Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities. 

Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.

Effectively forms and sustains appropriate child, adult. volunteer-based relationships based on positive youth development and volunteer satisfaction

Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict resolution skills (internal and external conflicts)

Prepared for different seasonal goals and projects.

Informs matches of upcoming events and signs them up.

Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.

Attend/complete appropriate meetings and trainings as directed by supervisor

Consult with supervisor or other program lead staff as appropriate.

Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

DEPARTMENT: Site-Based Programs

REPORTS TO: VP of Programs

FLSA STATUS: Exempt, Full-Time, Salary

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

Job Summary: The purpose of this position is to align the agency’s high-quality youth development and mentoring services with the overall vision of empowering every kid to graduate with a plan for the future and a mentor for their lifetime.

The Director of Education & Career Development will provide supervision and direction to the school-based, work-based and e-mentoring programs, including the execution and facilitation of all sites through cultivating relationships with school districts liaisons and educational partners. In addition, this person will continue to integrate College and Career readiness into all programs through staff training and development and intentional partnerships. This department will offer workshops, resources and learning opportunities for all Bigs and Littles – all without compromising high quality delivery and programmatic goals.

JOB RESPONSIBILITIES:

Oversight and Success of Education and Career Programming

Provide effective guidance, direction and supervision to staff regarding positive youth development, match relationship development, child safety and well-being, risk management, and successful achievement of youth outcomes, including college/career readiness.

Ensure compliance of staff and participants with the agency’s program-related policies and procedures.

Ensure that the team effectively delivers high quality services to youth and volunteers including setting and achieving team and individual performance goals.

Develop and maintain partnerships with external partners, schools and other groups necessary to achieve goals.

Strategize and coordinate activities and training for staff, mentors and mentees to improve academic achievement and program outcomes to help youth prepare and plan for college and careers; ensure participants are effectively connected to postsecondary opportunities, resources and scholarships. 

Establish and clearly communicate performance expectations and implement performance management processes for the team.

Collaborate with program Managers, Leadership, and Marketing to develop innovative initiatives, and projects that further program presence in the communities.

Strategic Planning and Budget & Grants Development/Management

Utilize the strategic plan to strategize and analyze key areas of opportunity to increase overall program staff efficiency, effectiveness, and delivery of programs year over year.

Oversee the implementation and management of funded opportunities, including budget development and management, working closely with Finance and Grants team to maintain and provide data for reporting and grants and contract management.

Work with Grants team to ensure all requirements pertaining to Site-Based programs are provided in a timely manner.

Community Engagement

In collaboration with the VP of Programs, support the Program committee with planning meeting content and presenting to the committees on necessary updates, reports, and/or data.

Establish connections and develop resourceful partnerships with other community agencies and organizations to aid in recruitment of quality families and volunteers.

Cultivate connections with external stakeholders to further root BBBS and our mission in the community.

JOB QUALIFICATIONS

Bachelor’s Degree required

Building and implementing curriculum required

3+ years of experience in managing/supervising a large team of 10+ employees required

3+ College and career readiness/prep with youth/students preferred

Grants management and budget/financial management experience preferred

Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone

Excellent and effective communication / public-speaking skills with ability to engage with key stakeholders

Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents.

COMPETENCIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening

Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration

Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)

Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission

Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause

DEPARTMENT: Grants

REPORTS TO: VP of Grants & Research

FLSA STATUS: Exempt, Full-Time, Salary

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

Job Summary: BBBSOC & IE is seeking a dedicated and experienced Grant Writer to join our growing team. The Grant Writer will be responsible for writing and submitting strong and effective grant proposals to private foundations, corporate prospects and government agencies. The Grant Writer is responsible for managing, writing and submitting grant reports for both Orange County and the Inland Empire in a timely fashion. The Grant Writer will report to the VP of Grants and Research and work alongside the Grants Operations Manager. The Grant Writer will also assist in developing grant proposal budgets alongside the Programs and Finance teams as well as be responsible for understanding and effectively explaining program data to funders.

The Grant Writer will research prospective funders that align with the agency’s mission. In partnership with the agency’s Development team, the Grant Writer will also play a role in ongoing stewardship and relationship management of existing and prospective foundation, corporate and government partners.

JOB RESPONSIBILITIES:

Develop, write, and submit grant proposals to foundation, corporate and government prospects in both Orange County and Inland Empire to increase unrestricted revenue or to support program projects and initiatives.

Maintain accurate records of foundation and corporate contributors and grants and prepare all required reports and ensure their timely submission.

Maintain, cultivate, and steward existing grant relationships in partnership with the Development Department.

Collaborate with agency’s Program department in execution and reporting of grant deliverables.

Utilize Salesforce to ensure all grant proposal and report deadlines are met.

Research and initiate relationships with prospective funders, and identify potential funding opportunities in alignment with the agency’s mission.

JOB QUALIFICATIONS

BA or BS degree in English, the Social Sciences, Communications, or a related field.

3+ years of grant experience for a nonprofit.

Extensive knowledge of trends, techniques and practices in grant fundraising with a demonstrated track record of grant writing and securing grants in the range of $5,000 – $50,000+.

The ability to articulate and structure innovative proposals and partnerships.

Experience understanding and developing proposal budgets.

Expertise in program data analysis.

Ability to function both independently and as part of a team.

Strong problem-solving skills.

Ability to manage multiple and simultaneous tasks and also be deadline-driven.

Excellent oral and written communication skills.

Experience working with donor database management is preferred.

Understanding of and passion for the field of mentoring.

Current Working Conditions due to COVID-19 Pandemic:

Currently, BBBSOCIE is operating 100% remotely, with plans to return to an office setting in the Fall of 2021. The Grant Writer will have the option of working remotely or part-time in the office for the foreseeable future.

Additional Position Information:

The Grant Writer position reports directly to VP of Grants and Research, but will work collaboratively across agency departments.

COMPETENCIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening

Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration

Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)

Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission

Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause