CAREERS

DEPARTMENT: Site Based Mentoring Program

REPORTS TO: Site Based Program Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt  

JOB SUMMARY

The Site-Based Program Specialist is responsible for facilitating sessions, conducting match support and providing overall support of Site-Based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES

Facilitate and supervise site sessions, ensuring positive match development and safety of both Bigs (mentors) and Littles (mentees).

Provide timely and comprehensive written assessments and recommendations for participation in the program.

Identify suitable, potential matches.

Contribute to site curriculum.

Provide ongoing support in a creative manner for assigned matches to achieve length of match, closure, and outcome evaluation goals.

Conduct monthly match support that is accomplished through in-person, e-mail, or telephone contact.

Provide recommendations for volunteer appreciation and participate in events

Facilitate in-person match meetings.

Provide accurate and timely program statistics.

Maintain accurate file documentation for each match according to BBBSA standards and agency policies.

Attend agency staff and departmental meetings.

Work effectively with assigned partner school(s) as well as plan and facilitate meetings as appropriate.

Assist with volunteer orientations and training.

Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.

Effectively use active and attentive listening to confirm understanding.

Coach others through use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds, or styles of audience.

Document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict-resolution skills (internal and external conflicts).

Attend/complete appropriate meetings and trainings as directed by supervisor.

JOB QUALIFICATIONS

Bachelor’s Degree required

Bilingual in Spanish – oral and written – required

Must have access to reliable automobile, valid Driver’s License and Automobile Insurance

Experience with at-risk/high-risk youth (volunteer and/or paid) preferred

Familiar with Windows XP software applications

High level of customer service

Excellent oral and written communication skills reflecting solid customer service both in-person and via telephone.

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Ability to multi-task and work independently in a fast-paced environment with heavy workload, while exercising good judgement, decision-making, and problem-solving skills

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.