Careers at Big Brothers Big Sisters

DEPARTMENT:     Program

REPORTS TO:        Associate Director of Traditional Programs

FLSA STATUS:       Full-Time, Hourly, Non-Exempt

Monday/Friday: 9am-6pm

Tuesday-Thursday 11:30am-8:30pm

JOB RESPONSIBILITIES

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
• Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential.   When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
• Consult with supervisor or other program lead staff as appropriate.
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
• Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasons or cycles (summer grads and year-end goals)
• Informs matches of upcoming events and signs them up.
• Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Performs other duties as assigned by supervisor

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.

DEPARTMENT:     Site-Based Mentoring Program

REPORTS TO:    Site-Based Program Manager

FLSA STATUS:    Full-Time, Hourly, Non-Exempt

JOB RESPONSIBILITIES

• Facilitate and supervise site sessions, ensuring positive match development and safety of both Bigs (mentors) and Littles (mentees).
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Identify suitable, potential matches.
• Contribute to site curriculum.
• Provide ongoing support in a creative manner for assigned matches to achieve length of match, closure, and outcome evaluation goals.
• Conduct monthly match support that is accomplished through in-person, e-mail, or telephone contact.
• Provide recommendations for volunteer appreciation and participate in events
• Facilitate in-person match meetings.
• Provide accurate and timely program statistics.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Attend agency staff and departmental meetings.
• Work effectively with assigned partner school(s) as well as plan and facilitate meetings as appropriate.
• Assist with volunteer orientations and training.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding.
• Coach others through use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds, or styles of audience.
• Document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict-resolution skills (internal and external conflicts).
• Attend/complete appropriate meetings and trainings as directed by supervisor.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Bilingual in Spanish – oral and written – required
• Must have access to reliable automobile, valid Driver’s License and Automobile Insurance
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service
• Excellent oral and written communication skills reflecting solid customer service both in-person and via telephone.
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Ability to multi-task and work independently in a fast-paced environment with heavy workload, while exercising good judgement, decision-making, and problem-solving skills.

DEPARTMENT:     Programs

REPORTS TO:        Enrollment & Intake Manager

FLSA STATUS:       Hourly, Part-Time, Internship (paid) 20-30 hours per week

JOB RESPONSIBILITIES

Traditional Program

• Ensures all volunteers are thoroughly screened through completion of reference calls an documentation.
• Data entry: Word processing, database/spreadsheet input and management, paper based document filing and tracking
• Follow-up with potential volunteers: Obtain missing required documentation for screening completion.
• Ability to think critically, screen, and assesses potential risk to child safety.
• Conduct, track, and maintain pending background checks for potential volunteers.
• Customer service focused, with all internal and external stakeholders

JOB QUALIFICATIONS

• Working towards a Bachelor’s or Graduate degree
• High level customer service
• Must have access to reliable automobile, valid Driver’s License and Automobile Insurance.
• Must demonstrate critical-thinking skills
• Must demonstrate excellent communication with the team–open to asking questions in areas of confusion
• Works independently, exercising good judgement, decision-making and problem-solving skills through completion of all job duties.
• Ability to collaborate and work in a team environment
• Strong organizational skills and attention to detail
• Must have excellent time management
• Proficient in Microsoft Office with emphasis on Excel
• Proficient in Google Suite
• Ability to type 65 wpm accurately and efficiently
• Excellent oral and written communication skills BOTH in-person and via the telephone, and high-level interviewing skills.