JOB TITLE: Lead Recruiter

DEPARTMENT: Community Engagement

REPORTS TO: Senior Regional Director of Community Engagement

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

POSITION SUMMARY:
Are you goal-driven and energized by connecting people to purpose? As Lead Recruiter at Big Brothers Big Sisters of Orange County & Inland Empire, you’ll own the outreach and conversion strategy for both volunteers (“Bigs”) and youth participants (“Littles”). Your role is to ensure that caring adults in our community step up to mentor, and more youth are enrolled to benefit from the power of a one-to-one relationship.

This position is perfect for a high-energy, relationship-oriented professional with a sales mindset—someone who knows how to build a pipeline, convert leads, and track performance against ambitious goals. You’ll be the driver behind our growth and the face of our mission in the community.

INTERESTED?

Please send resume, cover letter, and other required application materials as stated in the job description to careers@ocbigs.org.

Once you have submit your application materials, please also complete this form.

WHAT YOU’LL DO

Community Recruitment: Bigs & Littles
• Lead recruitment efforts for both volunteers and youth across your assigned region.
• Identify and cultivate relationships with high-impact lead sources—schools, community organizations, corporate groups, and local events.
• Deliver compelling presentations to inspire adults to become mentors and families to enroll their children.
• Host engaging, persuasive info sessions (both in-person and virtual) designed to drive completed applications.
• Plan and execute creative recruitment events such as Big Nights, Mentor Mixers, Big for a Day, and other events as needed.
Pipeline & Conversion Management
• Own the recruitment pipeline from initial lead through submitted application—for both Bigs and Littles.
• Use Salesforce and Asana to manage follow-ups, monitor cycle time, and drive conversion at every stage.
• Track key KPIs: leads generated, form submissions, session attendance, and application conversion rates.
• Maintain consistent, personalized outreach to re-engage lapsed leads or boost event follow-through.

Community Visibility & Event Presence
• Represent BBBSOCIE at community events such as resource fairs, school nights, and festivals to raise visibility and recruit Bigs and Littles.
• Be a strong brand representative—professional, warm, and aligned with our values.
• Partner with Marketing to shape recruitment messaging and support lead-gen campaigns.

Internal Coordination
• Collaborate with Enrollment staff to ensure smooth handoffs for prospective Bigs and Littles.
• Tailor recruitment efforts to align with the interests and needs of youth on the waitlist, including language preferences, geographic location, and shared hobbies or passions like sports, music, gaming, or creative activities.

JOB QUALIFICATIONS

• 2–4 years of experience in recruitment, outreach, sales, or community engagement.
• Strong presentation and relationship-building skills.
• Track record of meeting performance goals and converting leads into action.
• Experience with CRM tools (e.g., Salesforce) and project tracking systems (e.g., Asana) preferred.
• Bilingual (English/Spanish or other) strongly preferred.
• Evening and weekend availability required for recruitment events.
• Valid driver’s license and reliable transportation required.

COMPETENCIES

Action Oriented – Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Presentation Skills – Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.

Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Perseverance – Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Drive for Results – Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

WHY JOIN US?
This is sales with purpose. As Lead Recruiter, you’re connecting young people with life-changing mentors—and bringing caring adults into a mission that matters. You’ll have the autonomy to own your calendar and your pipeline, the energy of a fast-paced team, and the reward of seeing your work turn into real relationships and real impact.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• High-energy, fast-paced environment with a strong emphasis on external engagement, outreach, and public presence.
• Frequent local travel to community events, partner sites, schools, and organizational meetings.
• Requires prolonged periods of standing and walking at fairs, festivals, and recruitment events, both indoors and outdoors.
• Occasional office-based administrative work and virtual meetings.
• High volume of outreach, including phone calls, emails, follow-ups, and presentations across diverse settings and audiences.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: High School Bigs Recruitment & Enrollment Specialist

DEPARTMENT: High School Bigs Program

REPORTS TO: High School Bigs Program Manager

FLSA STATUS: Non-Exempt, Full-Time, Hourly

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

POSITION SUMMARY:
Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.

This position requires a dynamic, adaptable, and organized sales recruiter focusing on engaging and recruiting Elementary School Students and High School Students for an after school mentoring program with Big Brothers Big Sisters Organization. This position requires an energetic candidate to strategically develop and maintain relationships with academic faculty, staff, and student organizations. You will also provide subject matter expertise to manage brand (BBBS) and image on high school campuses, inform management on recruitment strategy, processes, and data while being the main point of contact (POC) for students. This position is goal driven and has a sales and service mentality with required availability to travel in assigned local territory and be the face of the organization during recruitment efforts. Engaging presentation skills are a must.

This position cultivates prospective new volunteers for the High School Mentoring Program and works to bring back prior year volunteers. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school partners and manages the recruitment of youth volunteers and youth mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies.

A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

JOB RESPONSIBILITIES

• Research territory to create and execute individual campus strategies for assigned schools to include but not limited to: Events, information sessions, student clubs, organizations.
• Conduct recruitment of elementary and high school students applying sales techniques in order to recruit and enroll students.
• Conduct enrollments (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Professionally communicate organizational and programmatic goals to potential volunteers as well as child safety measures.
• Assess high school students “fit” for all standards, expectations, and safety measures required by BBBSOC.
• Assist matching of volunteers (high school students) to youth mentees (elementary school students) for assigned caseload.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all volunteers.
• Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest for all individual school partners.
• Identify new potential partners for volunteers on an as needed basis and facilitate opportunities through high-level stakeholders.
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and initial meetings as necessary for volunteers and mentees.
• Work closely with on-going volunteers to further recruitment needs and provide development and fundraising opportunities.
• Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Work well in a fast paced environment with continuous team collaboration in order to meet programmatic goals and metrics.
• Be part of the site coverage schedule for any needed assistance upon the absence of a team member.

QUALIFICATIONS

• Bachelor’s Degree required
• Ability to apply sales techniques to recruitment process
• High level of customer service
• Familiar with Windows XP software & G-Suite applications.
• Must have access to a reliable automobile; valid driver’s license and automobile insurance.
• Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.
• Excellent public speaking skills with the ability to connect with youth and high-level stakeholders.
• High level, engaging presentation skills
• Excellent organizational and time-management skills.
• Maintain confidentiality throughout daily operations.
• Excellent attention to detail.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Innovative Management:
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance:
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose:
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize:
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Frequent independent travel.
• Routine office environment.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOCIE will be “at will,” meaning that either you or BBBSOCIE may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Receptionist and Intake Coordinator

DEPARTMENT: Admin

REPORTS TO: Office Operations Manager

FLSA STATUS: Full-Time, Non-exempt, Hourly

OUR MISSION: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

VISION: Through mentorship, all youth achieve their full potential.

PRIMARY RESPONSIBILITIES:

OCIE Family & Mentor Enrollment Coordination
• Collaborate with the Lead Recruiter to ensure timely follow-up on all inquiries and schedule interviews.
• Maintain ongoing communication with families and prospective mentors to manage rescheduling interviews, interview reminders, document collection follow- ups, and mentor trainings.
• Respond promptly to inquiries about enrollment status and
• Re-engage families or prospective mentors who cancel or do not show for

OCIE Administrative & Database Management
• Ensure accurate completion and uploading of required documentation into systems such as Matchforce or Google spreadsheets.
• Maintain and regularly update all data related to families and
• Support waitlist management by tracking timelines and potential match

Front Desk Operations & Office Support
• Welcome and assist all visitors in a friendly and positive
• Answers tri-county incoming calls/faxes and routes them
• Receive and distribute deliveries, including weekly water delivery, and incoming mail. Support staff with stamp machine procedures and stationary needs.
• Coordinates room reservations using calendaring tools and provides room instructions/trainings as needed.
• Maintain cleanliness and functionality of shared office spaces including lobby, kitchen, supply room, storage room and event equipment area.
• Oversee marketing materials in the front lobby including updating TV screens as messages expire.
• Manage tri-county office purchasing, receipt filing, and
• Responds to tri-county staff requests through the OC and IE Office Request Forms and provides timely updates.
• Conducts weekly restocking checks of common areas: Front Lobby, Kitchens, and Supply Room.
• Assist Operations Manager with maintaining cleanliness of IT/Server
• Alerts Operations Manager of any safety violations in the office and/or
• Responds to Security alerts by calling SA Dispatch and/or notifying Security
• Assist Office Ops Manager with on-/off-boarding employees including setting up
• Responds to event inventory requests and takes quarterly inventory counts of
• Assist Operations Manager when maintenance vendors come
• Submit building or office maintenance issues to Property
• Ensure adherence to safety and security protocols
• Support with special projects as assigned by

KEY COMPETENCIES

Customer Focus
Consistently provides excellent service to families, mentors, and visitors; anticipates needs and addresses concerns with empathy and professionalism.

Organization & Time Management
Effectively manages multiple tasks and responsibilities; prioritizes workload to meet deadlines and maintain smooth office operations.

Communication Skills
Clearly and professionally communicates in person, over the phone, and in writing; provides accurate information and follows up in a timely manner.

Attention to Detail
Maintains a high standard of accuracy in data entry, documentation, and administrative support; ensures cleanliness and order across office spaces.

Initiative & Problem-Solving
Takes proactive steps to address challenges; resourceful in finding solutions and escalating issues when appropriate.

Collaboration & Teamwork
Works well with staff across departments; communicates effectively to support coordinated efforts and a positive workplace environment.

Technical Proficiency
Demonstrates comfort with using systems like Google Suite, calendars, databases (e.g., Matchforce), and purchasing portals.

Adaptability
Adjusts readily to changing priorities, varying tasks, and a dynamic office environment; maintains professionalism and composure under pressure.

JOB QUALIFICATIONS:

• High school diploma or equivalent
• Previous office or administrative experience
• Excellent interpersonal and organizational
• Familiarity with Google Workspace (Docs, Sheets, Calendar).
• Ability to multitask, remain flexible, and work
• Strong sense of discretion and
• English and Spanish speaking

WORK ENVIRONMENT & TRAVEL

• Routine office environment.
• Moderate independent travel may be required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.