We’re always looking for talented, dedicated people who want to dedicate their career in support of mentoring to change the life of a child. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.


Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

JOB TITLE: Family Resource Specialist


REPORTS TO: VP of Programs

FLSA STATUS: Full-Time, Hourly, Non-Exempt


Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Family Resource Specialist is responsible for linking tools and resources to the families we serve across our programs. The Family Resource Specialist will cultivate relationships with community organizations, partners, providers, and agencies to ensure families have equitable access to the appropriate resources based on needs. The Family Resource Specialist will also serve as the subject matter expert to our families by offering support, guidance, and information relevant to their specific needs. Additional responsibilities include researching and creating a network of community resources and training staff on how to identify and triage Little and family needs to the appropriate resource.



Customer Relations

Actively engages parents in responding to various needs by including more referral services to our partner community resource agencies.

Serves as liaison between organization and external sources

Serves as a customer service role model to ensure a positive relationship in interactions with all employees and stakeholders

Takes the time to listen to find out the client needs.

Provides parents with appropriate referrals, as applicable.

Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.

Creates and develops effective methods of referring students and families for services.


Resource Management

Create and execute opportunities to engage and educate families regarding resources within the community

Routinely shares resources, web sites, information etc. with other members of the team.

Develops and facilitates family resource and information systems for families and makes this information available to staff.

Review community requirements to determine eligibility based on family demographics

Must be able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis.

Establishes networks with identified community resources.

Identifies and develops strategies to assist in removing barriers preventing families from utilizing community resources.


Cross-Program Collaboration

Collaborate with program staff to gain information regarding family challenges and needs

Work with program staff to provide education, tools, and best practices on how to engage and problem solve with families

Advise program leads on overall suggested trainings and resources that families may benefit from.

Responsive and timely in helping staff in providing solutions to families on their caseloads

Committed to empowering themselves and others to solve their own problems.

Provides leadership for vision, mission, and goals of family support principles.


Documentation & Compliance

Ensure that all case action is documented in the database.

Reviews client history noting any information changes.

Database entry on all gathered information about the client.

Ensures that any updated paperwork is placed in client file.

Manages and maintains caseloads assigned.

Monitors continuity of case management regarding families being supported

Respects confidentiality of information.

Performs other duties as assigned by the employer.



Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience in social work, educational advocacy preferred

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

Strong attention to detail and organizational skills.

Self-starter and proactive approach in resolving problems and issues.



Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.



The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.


The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.


Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause