Careers

JOB TITLE:Adult Site Based Enrollment & Recruitment Specialist

DEPARTMENT:Adult Site Based Programs

REPORTS TO:Site Based Program Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY:

Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on mentor options and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new mentors & mentees for the Workplace Mentoring, Postsecondary Workplace, College Bigs and Sports Buddies programs and works to bring back prior year mentors. Additionally, this position is responsible for ensuring all program launch timelines are met, all mentors are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school & workplace partners and manages the recruitment of mentors & mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in mentor yield, processing time, and match satisfaction.

Students are matched one-to-one with College Students/Workplace Mentors/ Sports Buddies mentors and meet once a month in a group setting. Sessions are facilitated by a Big Brothers Big Sisters team member. This program provides youth the opportunity to explore college experiences and post-high school options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college readiness, relationship building and youth advocacy with a unique spin based on the philanthropic culture of the university or institution.

JOB RESPONSIBILITIES

• Conduct mentor/mentee recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Conduct a variety of recruitment activities including but not limited to facilitating group presentations, tabling, and recruitment events on college campuses and corporate partner offices.
• Assist Program Specialists with developing sessions and engagement events
• Professionally communicate organizational and programmatic goals to potential mentors as well as child safety measures.
• Assess mentors “fit” for all standards, expectations, and safety measures required by BBBSOC.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all mentors.
• Conduct fingerprinting for all mentors.
• Assist in identifying new potential partners for mentors on an as needed basis and facilitate opportunities through high-level stakeholders.
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and help Program Specialists organize initial meetings as necessary for mentors and mentees.
• Cultivate long-term and sustaining relationships with mentor-rich organizations (i.e., corporate partners, schools, educational institutions, etc.) 
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Effectively utilize internal CRM software to activate, document and manage mentor and mentee relationships and personal information.
• Work in a fast-paced environment with continuous team collaboration in order to meet programmatic goals and metrics.

REQUIRED SKILLS AND ABILITIES:

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly. 

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple projects at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: College & Career Resource Specialist

DEPARTMENT: Programs

REPORTS TO: Senior Regional Director of Programs

FLSA STATUS: Full-Time, Exempt, Salary

OUR MISSION: Our Mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth. Our vision is to provide a pathway for underserved youth, ages 6-24, to achieve their educational dreams and succeed in living wage careers.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: Big Brothers Big Sisters provides college and career support for mentees, specifically low-income, first-generation students in high school and early college. Essential to the Big Brothers Big Sisters mission, the College & Career Resource Specialist will collaborate with the entire agency to implement and connect our mentoring matches to resources that support their college and/or career pathway, ensuring a future towards economic mobility. The College & Career Resource Specialist will develop a strategy and execute events and workshops, will provide guidance and resources to case managers and will serve as an extension of support for mentors as they help their mentees navigate postsecondary plans and build their social capital.

JOB RESPONSIBILITIES

Events and Workshops

• Coordinate a minimum of 2 events and/or workshops per month for mentors and mentees to improve academic achievement and program outcomes to help youth prepare and plan for college and career
• Work with the Fund Development team to coordinate Career Days and corporate driven events that allow for career exploration and work based exposure
• Host Signature Big Brothers Big Sisters events and/or collaborate with other organizations and educational institutions to facilitate events and workshops
• Work directly with the programs team to help drive attendance to monthly match activities, workshops or events

Learning and Engagement: Middle School, High School & Postsecondary

• Develop year-round opportunities for matches to learn, engage and acquire resources geared towards college and career goals
• Work with Marketing to develop the communication strategy to help sustain mentees, mentors and parents’ involvement with BBBSOCIE during middle school, high school and through age 24
• Conduct research on the parent’s role in college and setting college expectations
• Develop strategic interventions to identify and strengthen match relationships that require extra support to reengage or continue to grow. 
• Work closely with programs and grants to create programming and surveys that drive funder focused outcomes
• Develop a system for collecting high school student pathways, graduation rates and postsecondary persistency
• Effectively utilize data to assess impact on youth development and outcomes-based college and career preparation for youth
• Provide training and support for Mentors and BBBS staff members on College & Career readiness and how to support the youth in our program

Resources and Partnerships
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive development experience for the mentor and mentee, specifically as it relates to College & Career opportunities.
• Ensure participants are effectively connected to postsecondary opportunities, resources and scholarships
• Work with each Match Support Specialist and Program Specialist to provide individualized support for students and mentors as needed– ex: college admittance processes, financial aid applications, connection to other resources
• Develop and manage college & career digital resource library
• Work with the Leadership & Development team to lead professional development opportunities for staff to better understand how to integrate college and career exploration to the matches they support

Internship & Scholarship Programs

• Responsible for the success of the Internship program through it’s pilot year and for the next 2 years
• Collaborate with the team and external partners to design program structure, refine the service delivery model and develop program policy
• Coach interns and provide them with the tools and support they need to be successful in their internship
• Develop a plan to launch a scholarship program, within 1 year

JOB QUALIFICATIONS
• Excellent time management and attention to detail, must work independently
• Bachelor’s Degree required
• Four years experience in college admissions/counseling for a college readiness required
• Must bring knowledge of local college & career resources, specifically for first gen, low income youth
• Proficient in Windows XP software and Google applications
• Excellent oral and written communication skills reflecting excellent customer service both in-person, via the telephone
• Experience with public speaking and excellent presentation skills required
• Maintain confidentiality throughout daily operations.
• Must have access to a reliable automobile; valid driver’s license and automobile insurance.

Required Skills and Abilities

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first­ hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Result Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress. 

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community. Consistently demonstrates agency core values, is diverse, inclusive, and empowering.

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Moderate independent travel.
• Frequent travel to program sites.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: College & Career Resource Specialist

DEPARTMENT: Site-Based

REPORTS TO: Senior Regional Director of Programs

FLSA STATUS: Full-Time, Exempt, Salary

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: The purpose of this position is to align the agency’s high-quality youth development and mentoring services with the overall vision of empowering every kid to graduate with a plan for the future and a mentor for their lifetime.

The Director of Education & Career Programs will be responsible for providing inspiration, direction and opportunity for the High School Bigs, Workplace Mentoring, College Bigs and Sports Buddies teams. Through cultivating and maintaining relationships with school districts, educational partners and community-based organizations, the Director will lead this innovative department through rapid expansion. As the in-house expert of education & career programming, the Director will own curriculum development, facilitation guide creation and the training strategy for the team in all program tracks. The Director of Education & Career Partnerships is a highly visible role and will represent the agency at events and meetings related to school-based, workplace & college mentoring.

JOB RESPONSIBILITIES

Partnership Development & Engagement
• Responsible for building key relationships and stewarding existing supporters to curate a portfolio of engaged, inspired partners who drive program success
• Consistently work to identify areas of opportunity for partnerships that will enhance our mentoring programs
• Work collaboratively with the Chief External Affairs Officer and the Director of Development to ensure a seamless system is created for relationship ownership and communication

Program Design & Execution
• In collaboration with the Senior Regional Director, launch multiple pilot programs each summer and school year
• Ensure program processes are maintained, and accurate records within departments are in accordance with Agency and National Standards, including: Appropriate screening and matching of volunteers, youth and families with a focus on child safety and including professional communication with all interested parties, excellent customer service, supervision and coaching of matches to encourage strong relationships and positive outcomes.
• Ensure compliance of staff and participants with the agency’s program-related policies and procedures.
• Collaborate with program Managers, Leadership, and Marketing to develop innovative initiatives, and projects that further program presence in the communities.
• Responsible for overseeing the creation and implementation of curriculum
• Identify opportunities for increased effectiveness of programs by providing solutions to ensure strategic goals are met.
• Monitor and guide programs to ensure performance goals (qualitative and quantitative), contractual obligations are met, and ensure accountability to individual and team metrics as well as overall program goals.

Strategic Planning & Fiscal Responsibility
• Utilize the strategic plan to strategize and analyze key areas of opportunity to increase overall program staff efficiency, effectiveness, and delivery of programs year over year
• Oversee the implementation and management of funded opportunities, including budget development and management, working closely with Finance and Grants team to maintain and provide data for reporting and grants and contract management
• Work with Grants team to ensure all requirements and deliverables pertaining to your programs are provided in a timely manner and met

Leadership & Team Training
• Motivate, inspire and manage day-to-day operations for your teams
• In collaboration with the Senior Director, support the Program committee with planning meeting content and presenting to the committees on necessary updates, reports, and/or data.
• Provide effective guidance, direction and mentorship to staff regarding classroom management, facilitation, curriculum development and relationship building
• Establish and clearly communicate performance expectations and implement performance management processes for the team.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• 3+ years of experience in managing/supervising a large team of 10+ employees required
• 3+ years in a partnership development/sales role required
• Building and implementing curriculum content and facilitation guides required
• Grants management and budget/financial management experience preferred
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent and effective communication / public-speaking skills with ability to engage with key stakeholders
• Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents

COMPETENCIES

Driven and Results Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress. Has a sense of urgency and is persistent.

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Relationship Builder
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listener and Excellent Communicator
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent Independent travel

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Head of Marketing

DEPARTMENT: Marketing

REPORTS TO: Chief Executive Officer

FLSA STATUS: Full-Time, Exempt, Salary

MISSION: to provide youth and young adults facing adversity with a strong, enduring, professionally supported mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT: We believe that every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success, and that respect, collaboration, innovation and excellence create a strong and living culture that is meaningful, significant and purpose driven. We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We live as a mentorship organization dedicated to igniting potential in the youth and young adults we serve as well as unlocking the potential of our internal team. By leveraging individual strengths, we can make a lasting and positive impact on our community. We believe through mentorship real equity is possible.

JOB SUMMARY: As the Head of Marketing, you’ll be responsible for spearheading our lifecycle marketing strategy, overseeing performance channels, retention and supporter experience. Reporting to the Chief Executive Officer, you’ll own day-to-day marketing budget management and performance across marketing channels. Working across teams including Program, Fund Development, Operations, and Finance, you’ll develop infrastructure and systematic capabilities that drive growth and value for the company.

JOB RESPONSIBILITIES

Marketing Strategy
• Developing and executing an innovative marketing strategy to grow volunteerism and revenue.
• Defining yearly goals, strategies, tactics, success metrics and roadmaps.
• Developing a full-funnel marketing plan to identify new prospective member audiences and/or communities, improve retention, and increase donations from current member base, leveraging engaged members as advocates for BBBS.
• Designing yearly A/B testing plans for creative assets.
• Defining and building the future state of the Marketing team.

Execution
• Managing the execution of marketing plans across the team.
• Overseeing budgeting, forecasting, and reporting at the channel level for traffic, revenue, spend, customer acquisition cost, and other performance KPIs.
• Overseeing agency relationships owned by the team.

Insights/Analytics
• Working cross-functionally to fully comprehend customer journeys and optimize the experience for audience development and acquisition.
• Effectively communicating insights to identify lead generation and up-sell opportunities to build and retain our member base.
• Interpreting data and trends to inform a successful marketing strategy.

Leadership
• Managing the Marketing team, including performance marketing, retention marketing and partnerships marketing.
• Representing the Marketing function across the organization, driving a donor-centric team culture.

JOB REQUIREMENTS
• 8+ years of experience in a digital marketing role with a proven track record in driving user acquisition and revenue growth.
• Track record of successfully managing cross-platform experiences, generating volunteer and revenue streams year-over-year.
• An exceptional grasp and ability to utilize all aspects of digital marketing and relevant data to drive successful program development.
• A strong goal-oriented and metrics-driven work approach.
• Experience generating accurate forecasts and managing budgets.
• Demonstrated ability to apply logical thought processing to problem solve and recommend solutions.
• Proficiency in Excel, Google Analytics, Looker, Segment and/or an equivalent software.
• Mastery of marketing automation platforms.
• Managed third-party agency relationships and performance.

COMPETENCIES
• You’re a strategic thinker. You have the strategic prowess and social intelligence required to proactively help build scalable models that leverage charity: water’s brand, assets, relationships, and opportunities to meet growth goals.
• You know what you’re doing and have a track record to prove it. You have a history of driving successful initiatives with measurable results that have impacted the bottom line. Your years of applicable experience have cultivated your wisdom and nuanced creativity for this position.
• You’re agile and pragmatic. You like getting things done, are disciplined about time management, and consider yourself a remover of obstacles.
• You have a team ethos and are collaborative by nature. You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. you’re excited to work cross-functionally with other departments. You find joy in mentoring team members so they can maximize their effectiveness.
• You’re a great communicator. You are an astute listener and you articulate your vision clearly. You operate with poise, dignity, and reliability in both your personal and professional worlds. You keep everyone in the know so that the job gets done efficiently and effectively. You see yourself as a translator, you’re trained to interpret multiple needs from different sources, and to find a common language amongst various stakeholders.
• You’re extremely organized and detail-oriented. You prioritize well and are able to manage important projects, schedules, and communications in an orderly fashion.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment
• Frequent independent travel

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site Based Program Specialist

DEPARTMENT: Site Based Programs, High School Bigs

REPORTS TO: Site Based Program Manager

FLSA STATUS: Full Time, Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: The Site Based Specialist is responsible for facilitating sessions, conducting match support and providing overall support of site based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES

• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees.
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons.
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training.
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly. 

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness. 

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture. 

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.