Job Title: Match Support Specialist
Department: Program Support Services
Reports To: Associate Manager, Match Support
FLSA Status: Full-Time, Hourly, Non-Exempt
Schedule: Evening and weekend availability required
Pay Rate: $22 – $28 per hour

Mission: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

Vision: Through mentorship, all youth achieve their full potential. 

Position Summary
The Match Support Specialist provides proactive, relationship-centered, and data-informed support to mentoring matches to promote child safety, strengthen developmental outcomes, and sustain long-term match relationships.

This role is designed to move beyond compliance monitoring toward an intentional model of wraparound engagement that supports youth, caregivers, and mentors as a connected support network. Match Support Specialists play a critical role in preventing premature match closures, reducing overall closure rates, and protecting the agency’s nationally recognized average match length of over four years.

Through coaching, early risk identification, resource navigation, and community connection, the Match Support Specialist strengthens match stability, enhances mentor and family experience, and contributes directly to youth success.
The Specialist manages an assigned caseload and is accountable for measurable outcomes including contact completion, retention indicators, referral engagement, survey compliance, satisfaction metrics, and match longevity.

KEY RESPONSIBILITIES

Retention, Stability, and Closure Prevention

• Proactively monitor match relationship health to identify early signs of disengagement, stress, or risk.
• Implement early intervention and coaching strategies to strengthen match resilience.
• Develop stabilization approaches for matches experiencing challenges.
• Conduct structured exit interviews to understand closure drivers and identify opportunities for re-engagement or program improvement.
• Analyze closure patterns and contribute to organizational strategies that reduce preventable match terminations.
• Support the maintenance of an average match length exceeding four years.

Wraparound Support and Resource Navigation

• Identify youth and families who may benefit from additional support due to academic, social-emotional, environmental, or access-related barriers.
• Conduct exploratory and coaching conversations during match contacts to better understand underlying needs impacting match stability or youth outcomes.
• Provide intentional connections to internal programs including:

• Mentor engagement and support resources
• College and career readiness pathways
• Family support and enrichment services

• Share curated opportunities related to education, career exploration, youth enrichment, and family well-being.
• Utilize survey data and relationship assessments to guide coaching and resource recommendations.

Mentor Engagement, Value, and Community Building

• Ensure mentors feel supported, appreciated, and connected to the agency mission.
• Provide mentors with practical tools and resources to strengthen relationship-building activities, including activity ideas, digital communication resources, and event opportunities.
• Promote participation in community experiences such as Big Collective gatherings and match enrichment events.
• Identify opportunities to recognize and celebrate mentors and families.
• Coach mentors through relationship challenges using reflective listening, strengths-based guidance, and problem-solving support.
• Encourage long-term volunteer engagement, satisfaction, and rematch potential.

Match Support Management
• Manage an assigned caseload in alignment with agency service standards.
• Conduct monthly, quarterly, and post-18-month support contacts
• Complete 90-130 documented contacts and case notes monthly while maintaining at least a 90% contact completion rate.
• Maintain accurate and timely case documentation.
• Actively reduce backlog by staying on track with call completions

Survey, Data, and Outcome Monitoring
• Administer and track required outcome surveys including RPI, SOR, YOS/COS, and other agency tools.
• Achieve a minimum target of 65% for data collection and survey completion.
• Use outcome data to inform intervention, coaching, and retention strategies.
• Monitor trends related to match length, closure reasons, satisfaction, and engagement.

Engagement, Events, and Cross-Regional Collaboration•
• Support planning and attendance at in-person events (minimum one per month)
• Engage directly with participants at events to strengthen program connection and gather feedback.
• Collaborate across Orange County and Inland Empire teams to share best practices and improve service consistency.
• Participate in continuous improvement initiatives focused on retention and youth outcomes.

Performance Metrics
• 90%+ monthly contact completion rate
• Backlog reduction and caseload management compliance
• Reduction in premature and overall match closures
• Average match length maintenance and improvement
• Referral connection and engagement outcomes
• Survey completion and data quality targets
• Participant, mentor, and family satisfaction measures
• Community engagement and event participation

Qualifications
• Bachelor’s degree in social work, human services, psychology, or related field, or equivalent work experience required.
• 1–2 years of experience in youth services, case management, or related environment.
• Strong understanding of child development, family systems, and youth mentoring dynamics.
• Experience working with diverse or high-need populations preferred.
• Bilingual English/Spanish required.
• Excellent communication, coaching, and conflict resolution skills.
• Proficiency in Microsoft Office and database systems.
• Valid driver’s license and reliable transportation required.
• Ability to work evenings and weekends as needed.

Physical Requirements
•  Prolonged periods of sitting at a desk and working on a computer, as well as occasional standing and walking.
• Must be able to communicate effectively, both verbally and in writing.
• Occasional bending, stooping, reaching, and lifting up to 25 pounds (such as program materials, supplies, or office equipment).
• Ability to travel to various sites, events, and meetings as required by the role.
• May occasionally work in outdoor environments and be exposed to varying weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Job Title: Sports Buddies Program Coordinator
Department: Program Innovation
Reports To: Director of Program Innovation
FLSA Status: Non-Exempt, Hourly (Part-Time, with potential for Full-Time)
Pay Rate: $22.44 an hour

Mission: Creating and supporting mentoring relationships that ignite the power and promise of the next generation.

Vision: Through mentorship, all youth achieve their full potential. 

Job Summary

The Sports Buddies Program Coordinator leads a dynamic, group-based mentoring experience through weekend events that connect youth and mentors in fun, engaging settings. This role oversees the full participant lifecycle, including enrollment, program delivery, and match support, ensuring a high-quality and safe experience for all involved. The Coordinator is responsible for facilitating enrollment processes, planning and executing events and programming, and supporting match development. The ultimate goal is to inspire participants to transition into our traditional Community-Based Mentoring program by creating impactful experiences that build strong relationships and long-term commitment.

JOB RESPONSIBILITIES

Participant Enrollment

• Plan and facilitate interviews with youth, parents/guardians, and volunteers to assess fit, readiness, and alignment with program expectations
• Complete participant assessments based on interviews and application materials
• Conduct reference checks and review program rules, expectations, and child safety guidelines with all participants
• Coordinate enrollment tasks with Enrollment and Match team members
• Track enrollment progress and maintain up-to-date records in alignment with agency standards

Match Engagement & Community-Based Readiness

• Serve as the relationship manager for matches in the program, maintaining regular communication and touchpoints.
• Observe match dynamics at events and assess readiness for transition into the Community-Based program.
• Collaborate with the Enrollment and Match team to refer and transition strong participants into longer-term matches.

Program Operations & Community Relationships

• Cultivate and maintain relationships with community partners who can offer facilities, expertise, or enrichment for events.
• Track participation, satisfaction, and program metrics in line with agency standards.
• Participate in team meetings, training, and other engagement activities.

Job Qualifications
• Bachelor’s Degree required
• Experience in youth development, mentoring programs, nonprofit programming, or related field preferred
• Bilingual in Spanish required
• Experience working with young adults and/or professional stakeholders preferred
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent communication, relationship-building, and public speaking skills
• Ability to work independently in a fast-paced, evolving environment
• Strong problem-solving skills and ability to navigate ambiguity
• Proficiency in Microsoft Office and database systems
• Valid driver’s license, reliable transportation, and current automobile insurance required

CORE COMPETENCIES

• Collaboration – Works effectively with team members to support enrollment, coordinate programming, and transition matches to Community-Based Mentoring.
• Client Orientation – Delivers a high-quality, safe, and engaging experience for youth, mentors, and partners. Understands the unique ways to serve each population effectively.
• Critical Thinking – Uses data and observations to make sound decisions and address match and program needs.
• Workload Management – Plans, prioritizes, and executes responsibilities across enrollment, events, and match support.
• Growth Mindset – Applies learning, seeks feedback, and identifies ways to improve and grow the program.
• Character – Demonstrates integrity, accountability, and professionalism in all interactions.

Work Environment
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.