BUILD YOUR CAREER AT BIG BROTHERS BIG SISTERS
We’re always looking for talented, dedicated people who want to dedicate their career in support of mentoring to change the life of a child. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.
Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.
JOB TITLE: Family Resource Specialist
REPORTS TO: VP of Programs
FLSA STATUS: Full-Time, Hourly, Non-Exempt
Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.
Job Summary: The Family Resource Specialist is responsible for linking tools and resources to the families we serve across our programs. The Family Resource Specialist will cultivate relationships with community organizations, partners, providers, and agencies to ensure families have equitable access to the appropriate resources based on needs. The Family Resource Specialist will also serve as the subject matter expert to our families by offering support, guidance, and information relevant to their specific needs. Additional responsibilities include researching and creating a network of community resources and training staff on how to identify and triage Little and family needs to the appropriate resource.
Actively engages parents in responding to various needs by including more referral services to our partner community resource agencies.
Serves as liaison between organization and external sources
Serves as a customer service role model to ensure a positive relationship in interactions with all employees and stakeholders
Takes the time to listen to find out the client needs.
Provides parents with appropriate referrals, as applicable.
Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.
Creates and develops effective methods of referring students and families for services.
Create and execute opportunities to engage and educate families regarding resources within the community
Routinely shares resources, web sites, information etc. with other members of the team.
Develops and facilitates family resource and information systems for families and makes this information available to staff.
Review community requirements to determine eligibility based on family demographics
Must be able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis.
Establishes networks with identified community resources.
Identifies and develops strategies to assist in removing barriers preventing families from utilizing community resources.
Collaborate with program staff to gain information regarding family challenges and needs
Work with program staff to provide education, tools, and best practices on how to engage and problem solve with families
Advise program leads on overall suggested trainings and resources that families may benefit from.
Responsive and timely in helping staff in providing solutions to families on their caseloads
Committed to empowering themselves and others to solve their own problems.
Provides leadership for vision, mission, and goals of family support principles.
Documentation & Compliance
Ensure that all case action is documented in the database.
Reviews client history noting any information changes.
Database entry on all gathered information about the client.
Ensures that any updated paperwork is placed in client file.
Manages and maintains caseloads assigned.
Monitors continuity of case management regarding families being supported
Respects confidentiality of information.
Performs other duties as assigned by the employer.
Bachelor’s Degree required
Must be fluent in Spanish; both written and oral.
Experience in social work, educational advocacy preferred
Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
Proficiency in Microsoft Office; including Word, Outlook, and Excel.
Access to a reliable automobile; valid driver’s license; and automobile insurance
Able to work independently exercising good judgment, decision making and problem solving skills
Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
Able to succeed in a fast-paced environment
Able to work with confidential information
Able to relate well in multicultural environments
Able to effectively collaborate with peers
Able to use time effectively and able to focus on details
Able to maintain boundaries with clients.
Strong attention to detail and organizational skills.
Self-starter and proactive approach in resolving problems and issues.
REQUIRED SKILLS AND ABILITIES
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.
Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Routine office environment.
Frequent independent travel.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.
Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause