Careers

JOB TITLE:Chief Growth Officer

DEPARTMENT: Executive

REPORTS TO: Chief Executive Officer

FLSA STATUS: Full-time, Exempt, Salary

OUR MISSION: To provide children facing adversity with a strong, enduring, professionally supported one-to-one mentoring relationship that creates pathways for the future and a mentor for a lifetime.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: Big Brothers Big Sisters is seeking a dynamic and experienced Chief Growth Officer (CGO) to lead our overall tri-county (Orange County, Riverside, and San Bernardino) growth strategy. The Chief Growth Officer will play a pivotal role in shaping the organization’s future by driving growth, innovation, and impact in both Orange County and the Inland Empire. This is a tri-county, leadership position responsible for creating, implementing, and overseeing revenue generation and marketing strategies that align with the organization’s mission and values. The Chief Growth Officer is a strategic leader who works closely with the CEO and other members of the executive team to identify and pursue new growth opportunities. The Chief Growth Officer will work across teams and departments, fostering internal alignment, and focusing heavily on external marketing dynamics and stakeholder needs.

JOB RESPONSIBILITIES

Strategic Planning, Partnerships, and Alliances

• Develop and implement a growth strategy that aligns with the organization’s mission and goals, with a specific focus on marketing, fund development, strategic partnerships, and grants.
• Identify and build strategic partnerships with community organizations, businesses, and other stakeholders to support the organization’s growth objectives.
• Sustain and grow current contracts that can total at $1M and above.

Fundraising and Revenue Generation
• Develop and execute a comprehensive revenue strategy for all counties we serve.
Fundraising: Oversee and enhance fundraising campaigns, including major gifts, annual giving, and planned giving.
• Corporate Partnerships: Manage the identification and establishment of strategic partnerships with corporations to support financial goals.
• Grants: Collaborate in grant applications and management processes, ensuring alignment with the organization’s mission.
• Special Events: Oversee the planning and execution of high-impact events to engage donors and raise funds.
• Identify and cultivate new funding opportunities, partnerships, and donor relationships to diversify revenue streams.
• Collaborate with the executive team to set revenue targets and implement strategies for achieving those targets.
• Monitor and analyze financial performance, making data-driven decisions to optimize revenue growth.

Marketing and Branding Strategy
• Define and lead the overall marketing and brand strategy.
• Market Research: Lead Senior Director of Marketing in conducting market research and audience analysis to inform marketing strategies.
• Content Creation: Oversee the development of compelling, mission-driven content for various platforms.
• Digital Marketing: Oversee the implementation and optimization of digital marketing campaigns, including SEO, social media, and email marketing.
• Public Relations: Lead the management of media relations and PR efforts to raise awareness and support for the organization.
• Ensure consistent messaging and branding across all communication channels and materials.
• Drive engagement and outreach through targeted marketing initiatives.

Program Expansion
• Identify opportunities to expand mentoring programs and services to reach a broader audience, leveraging marketing and grant resources.

Grants and Grant Management
• Collaborate with VP of Impact & Research to research and pursue grant opportunities and ensure compliance with grant requirements and reporting.
• Collaborate with VP of Impact & Research to identify federal and state funding opportunities within the regions served.

Data Analytics and Performance Metrics
• Use data and analytics to assess the effectiveness of growth initiatives in marketing, fund development, strategic partnerships, and grants, making data-driven decisions.
• Define and track key performance indicators (KPIs) for revenue and marketing efforts to assess the impact and success of strategies.
Continuously evaluate and adapt growth and marketing plans to meet changing needs and trends.

Reporting and Evaluation
• Provide regular reports to the executive leadership team and board of directors on progress and outcomes related to growth initiatives, with a specific focus on marketing, fund development, strategic partnerships, and grants.

Team Leadership and Collaboration
• Build and lead a high-performing growth and marketing team, providing mentorship, guidance, and development opportunities to team members.
• Foster a culture of collaboration, innovation, and accountability within the team.
• Collaborate with the executive team, board of directors, and other key stakeholders to align growth and marketing strategies with the organization’s long-term goals.
• Develop and maintain strong relationships with external partners, donors, and community leaders to advance the organization’s mission.

JOB QUALIFICATIONS
• Bachelor’s degree in business, marketing, or a related field.
• A minimum of 5 years of senior leadership experience in revenue generation, marketing, and strategy development.
• Proven track record of successfully driving revenue growth in the nonprofit sector.
• Strong understanding of nonprofit fundraising, donor relations, and grant writing.
• Exceptional communication and leadership skills.
• Strategic thinker with the ability to balance short-term results with long-term organizational goals.

COMPETENCIES

You’re a mover, a shaker, and an avid fundraiser.
You’re eager to learn and inspired to change the world.
You understand the value of mentorship.

You’re a people person.
You are more than capable of cultivating productive relationships. You’ll work closely with Fortune 500 CEOs, philanthropists, influencers, and other diverse personalities. This doesn’t intimidate you but excites you. You thrive on building and developing these relationships with intelligence, maturity, and professionalism.

You’re a hunter.
You enjoy the thrill of uncovering new revenue streams and finding supporters who’ve never been exposed to the organization’s mission before.

You have a remarkable track record.
You have a history of leading successful initiatives with measurable results that have impacted the bottom line. Your years of applicable experience have cultivated your wisdom and nuanced creativity for this position. 

You’re a strategic thinker.
You have the strategic prowess and social intelligence required to help build scalable models that leverage Big Brothers Big Sisters brand, assets, relationships, and opportunities to meet aggressive growth goals. 

You’re an inventor, an innovator.
Big Brothers Big Sisters is committed to constantly inventing new ways to connect people with the direct impact of their gifts. You thrive in a creative, inventive, fast-paced environment, with people who are passionate about their work and mission.

You’re a Closer.
You’re comfortable asking for money and are not afraid to say or hear “no”. You possess a keen ability to sell ideas and close deals. You operate with poise, dignity, and reliability in both your personal and professional worlds. 

You understand the value of our supporters.
You make everyone feel special. You’re able to get anyone excited about what we do and make their experience with us unique. You’re inviting, discerning and thoughtful.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Receptionist 

DEPARTMENT: Administration

REPORTS TO:Office Operations Manager

FLSA STATUS: Non-Exempt, Full-time, Hourly

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

BELIEF STATEMENT: We see a world where every child, regardless of ethnicity, income, or gender identity, has the opportunity to achieve measurable life success.  We lead with a strengths-based leadership approach focused on justice and rooted in a culture of learning. We believe that diversity, respect, collaboration, resilience, innovation and excellence create a strong and living culture that is meaningful, significant and purpose-driven. As a mentorship organization dedicated to igniting potential in the youth and young adults we serve, we are also dedicated to unlocking the potential of our internal staff. We believe that by leveraging individual strengths we are able to make a lasting and positive impact on our community. We lead with clear purpose and meaning that translates to measurable life success for every child served through our program. We believe through mentorship real equity is possible.

JOB SUMMARY: The Receptionist is responsible for managing our front desk on a daily basis to perform a variety of administrative and clerical duties and maintain coverage for incoming patrons. As the first point of contact of our agency, a successful Receptionist will consistently provide and deliver high level customer service over the phone and in person, while maintaining a pleasant and welcoming experience. 

JOB RESPONSIBILITIES

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Coordinates with appropriate employee/s of visitor arrival for all scheduled appointments and meetings.
• Answers, screens, and triages incoming phone calls to employees. 
• Informs visitors by answering or referring inquiries.
• Provides accurate information in-person and via phone/email, based on inquiry’s questions and/or needs
• Routes voicemails to designated department, based on message. 
• Keeps common areas in the office including Front Lobby, Kids’ room, Supply room, and Break rooms safe and tidy by complying with procedures, rules, and regulations.
• Greets visitors for scheduled interviews and meetings and gives them paperwork to fill out depending on meeting type. 
• Manages all building requests to reserve Training Room and Conference Room and uses appropriate calendar system to keep track of reservations.
• Receives, sorts, and distributes incoming mail and package deliveries accordingly.
• Coordinates with Office Operations Manager to upkeep office supplies and maintain inventory. 
• Coordinates with Office Operations Manager to receive vendors and direct them if needed. 
• Assists Office Operations Manager with onboarding and offboarding tech and workstations for employees. 
• Prepares kids’ room prior to family meetings and supervises children while they are in the office.  
• Maintains office security by following safety procedures, maintaining strong alert for odd behavior, and controlling access via the reception desk.
• Perform other clerical receptionist duties such as ad-hoc projects, filing, photocopying, transcribing and faxing if needed.

JOB QUALIFICATIONS
• Bilingual in Spanish required
• Experience working at a front desk or as a receptionist highly preferred
• Experience with kids and adults of all ages preferred. 
• Familiar with Windows and Google software applications
• High level of customer service with significant experience working with external stakeholders/clients 
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of customers.
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem-solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly. 

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness. 

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture. 

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations 

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.