Careers at Big Brothers Big Sisters

Grow your career at Big Brothers Big Sisters.

We’re always looking for talented, dedicated people who believe in the power of mentoring to change the life of a child for the better, forever.

We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

TO APPLY: Please send resume, cover letters and other required application materials as stated in the job description to careers@ocbigs.org. No phone calls, please. Qualified applicants will be contacted shortly.
If you are asked to come in for an interview, please complete this job application in advance and bring it in-person to the Big Brothers Big Sisters office at the time of your interview—do NOT submit the application via email. Big Brothers Big Sisters is not responsible for sensitive material in this application if it is sent via email (including but not limited to social security numbers and contact information).

Recruitment & Engagement Manager

The Engagement & Recruitment Manager is responsible for all system development, creating best practice, streamlining efficiencies and day-to-day operations related to volunteer recruitment and retention across 3 counties–Orange, Riverside, and San Bernardino counties. This position will manage a dynamic team and create a streamlined system for identifying, recruiting, and cultivating relationships with volunteers. This position will work closely with multiple departments to ensure implementation of the volunteer recruitment and retention strategy—including trainings, special events, and corporate and community engagement. Frequent travel between the Inland Empire and Orange County office will be required for this position throughout the work week; mileage will be reimbursed.

SHOW DETAILS

DEPARTMENT:      Fund Development

REPORTS TO:         Director of Development

FLSA STATUS:       Exempt

 

JOB RESPONSIBILITIES

Volunteer Recruitment Strategy

  • Develop a long-term strategy for recruiting and retaining volunteers for BBBSOC&IE that is in-line with the strategic plan.
  • Set feasible, ambitious goals, supporting the agency’s strategic plan, for volunteer recruitment and match retention
  • Track and report significant trends and metrics that directly affect recruitment and retention goals.
  • Manage a pipeline of volunteers and partners for all 3 counties
  • Work with OC Director of Programs, IE Development Manager, and IE Associate Director of Programs to help identify obstacles in enrollment and recruitment; create solutions and strategy to overcome these obstacles.
  • Build a strong relationship with the Department of Marketing to leverage digital marketing and social media to achieve goals.
  • Work closely with the marketing team to develop and manage an annual communication plan for all 3 counties.

 

Tri-County and Departmental Leadership

  • Manage day-to-day operations for the Engagement & Recruitment team
  • Supervise and lead a team of two staff in the Inland Empire and two staff in Orange County.
  • Manage departmental expenses and effectively utilize the BBBS budget
  • Facilitate tri-county collaboration and clear lines of communication
  • Promote and motivate recruitment and engagement as a tri-county all-agency initiative internally.
  • Act as an ambassador to BBBSOC&IE and professionally represent our Agency internally and externally in a professional, passionate manner.
  • Clearly communicate the story and impact of mentorship
  • Establish a strong relationship with both the OC Director of Programs, IE Development Manager, and IE Associate Director of Programs
  • Establish a strong relationship with both Orange County and Inland Empire teams with the tri-county vision in mind.
  • Be able to work cross-departmentally and effectively collaborate with all teams

 

Community Partnerships & Events

  • Attend networking events (potentially on weekends as well) to support BBBSOC&IE recruitment and retention goals.
  • Form partnerships in all three counties with event venues, restaurants, and other establishments with the goal of securing discounted locations for BBBS recruitment, campaign event, and volunteer events (Big Night, Volunteer Orientation, Barbershop/Faith-based/Crossfit Campaigns )
  • Form partnerships with local businesses and retailers with the goal of securing gift-in-kind donations, discounted “perks” for volunteers, venues for match engagement activities, Lunch & Learns, and other opportunities.
  • Manage the annual Match Engagement Activity calendar
  • Strategically plan events that are in-line with thriving indicators that will enrich the lives of Bigs and Littles.
  • Engage and improve our relationships with funders by identifying local nonprofit partners to collaborate with and co-host events with.
  • Work with Director of Development to create regional partnerships with other Big Brothers Big Sisters affiliates that would aid in recruitment/retention efforts 

 

Board of Directors & Recruitment Committees

  • Collaborate with the Director of Development and IE Development Manager in managing the Recruitment & Retention Committee on a governing and advisory board level.
  • Manage and develop a strategy to streamline best practices and grow OC and IE’s Big Recruitment Committees
  • Provide reports and agendas to update external stakeholders on the status of departmental goals.
  • Provide problem sets for external stakeholders and collaborate with them to create department-wide solutions.

 

JOB QUALIFICATIONS

  • Bachelor’s Degree required
  • 2+ years of demonstrated leadership and managing a successful team required
  • Highest level of customer service; 2+ years required
  • Event planning and executing experience required
  • Proven track record of building successful external partnerships required
  • Highest level of public-speaking and presentation experience required
  • Proficient in Windows XP software applications, Microsoft applications (Word Document, Excel, PowerPoint), Google applications (Docs, Slides, Calendar).
  • Access to a reliable automobile, valid driver’s license and automobile insurance
  • Excellent oral and written communication skills reflecting excellent customer service both in-person and via the telephone.
  • Excellent organizational and time-management skills
  • Maintains confidentiality throughout daily operations
  • Excellent attention to detail
  • Able to work with confidential information (donors, foundations, agency information)
  • Able to effectively collaborate with peers and team dynamics
  • Able to use time effectively and able to focus on details
  • Able to maintain boundaries with clients
  • Capable of presenting material in a group in a fun, lively and informative manner
  • Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem-solving skills

Corporate Partnerships Manager

The Corporate Partnerships Manager is responsible for identifying, cultivating, and soliciting corporate donors. The Corporate Partnerships Manager will manage these professional relationships with our corporate donors, seek opportunities to build new corporate relationships, and work to increase BBBS visibility at a corporate and community level. This position will work closely with the Director of Development to ensure implementation of the agency’s strategic fundraising plan—specifically in the areas of corporate giving, corporate volunteerism, and special events.

SHOW DETAILS

DEPARTMENT:      Fund Development

REPORTS TO:         Director of Development

FLSA STATUS:        Exempt

 

JOB RESPONSIBILITIES

Corporate Relations & Revenue Based Partnerships

  • Manage the corporate giving budget and develop a strategy for achieving BBBSOC&IE’s corporate giving goal.
  • Identify potential corporate partnerships to create a pipeline for Event Sponsorships, Program Sponsorships, and Grants & Workplace Mentoring sites.
  • Work with the BBBS Development Team to prospect, secure, and present at Lunch & Learns at local corporations.
  • Work with the BBBS Engagement Team in launching an employee giving, payroll deduction program, and corporate matching gift (both volunteer grants and matching funds) campaigns.
  • Schedule meetings with Corporate Social Responsibility and HR contacts at companies to familiarize them with BBBSOC&IE and the value of mentorship.
  • Create and present formal requests and proposals for holistic partnerships, customized to fit corporate giving guidelines and culture needs.
  • Seek opportunities for large volunteer service projects in an effort to start a larger corporate relationship.
  • Work with the BBBS Recruitment Team to secure Big for a Day sponsors and continuously steward partners beyond the day-long event.
  • Work with the BBBS Engagement Team to cultivate existing volunteers and engage their employers.
  • Work with the Director of Development to prospect and secure regional or national corporate sponsorships.
  • Work with the Director of Development to create a strategy for leveraging existing social enterprise partnerships.
  • Attend networking events, fund development panels, and corporate gatherings in efforts to gain BBBS visibility in the community.

Events & Giving Campaigns

  • Work with Director of Development to manage, plan & execute our Annual Golf Tournament.
  • Solicit and track sponsors, elevate guest experience, manage event committee and steward sponsors beyond the Golf event.
  • Work closely with the Marketing Team to develop strategic partnerships to support our fundraising initiatives and goodwill marketing campaigns.
  • Manage current Third-Party Event relationships; execute event logistics and work to identify future Third-Party Event opportunities (i.e. golf tournaments, holiday parties, restaurant giveback nights, etc.).
  • Event and fundraising support as needed for all external events & Signature Fundraising Events

Database Management

  • Be able to navigate, build familiarity and expertise with the Salesforce Database
  • Collaborate with the Development & Finance Specialist to data mine with extracted data from Salesforce.
  • Pull reports as needed from Salesforce
  • Identify corporate giving trends based on Salesforce data to assist with development strategy.

 

JOB QUALIFICATIONS

  • Bachelor’s degree required
  • 2+ years in a fund development or sales-related role required
  • 1+ years in a senior-level or managerial role preferred
  • Highest level of customer service; 2+ years of customer service required
  • High-level presentation and public-speaking skills required
  • Familiarity with Salesforce database preferred
  • Event executing experience preferred
  • Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
  • Demonstrated track record of exceeding goals preferably in a fund development or sales field
  • Proficient in Windows XP, Microsoft applications (Word Document, Excel, etc.), and Google applications (Google Docs, Drive, etc.)
  • Access to a reliable automobile, valid driver’s license and automobile insurance
  • Excellent organizational and time-management skills
  • Maintains confidentiality throughout daily operations
  • Excellent attention to detail
  • Capable of presenting material in a group in a fun, lively and informative manner
  • Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making, and problem solving skills

Match Support Specialist

The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

SHOW DETAILS

DEPARTMENT:     Program

REPORTS TO:        Associate Director of Traditional Programs

FLSA STATUS:       Full-Time, Hourly, Non-Exempt

Monday/Friday: 9am-6pm

Tuesday-Thursday 11:30am-8:30pm

 

JOB RESPONSIBILITIES

  • Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
  • Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.
  • Conducts match introductions to set the tone of a successful match with the highest level of customer service.
  • Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
  • Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
  • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
  • Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
  • Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
  • Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.
  • Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential.   When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
  • Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
  • Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
  • Consult with supervisor or other program lead staff as appropriate.
  • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
  • Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
  • Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
  • Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
  • Solid conflict resolution skills (internal and external conflicts)
  • Prepared for different seasons or cycles (summer grads and year-end goals)
  • Informs matches of upcoming events and signs them up.
  • Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)
  • Attend/complete appropriate meetings and trainings as directed by supervisor
  • Performs other duties as assigned by supervisor

 

JOB QUALIFICATIONS

  • Bachelor’s Degree required
  • Must be fluent in Spanish; both written and oral.
  • Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
  • Proficiency in Microsoft Office; including Word, Outlook, and Excel.
  • Access to a reliable automobile; valid driver’s license; and automobile insurance
  • Able to work independently exercising good judgment, decision making and problem solving skills
  • Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
  • Able to succeed in a fast-paced environment
  • Able to work with confidential information
  • Able to relate well in multicultural environments
  • Able to effectively collaborate with peers
  • Able to use time effectively and able to focus on details
  • Able to maintain boundaries with clients.

TRADITIONAL PROGRAM INTERN

The primary responsibility of Traditional Program Intern is to complete reference calls and maintain documentation of volunteers and to ensure successful processing of volunteers. The goal of this position is effective processing of volunteers and data on the administrative side for our program. This incumbent must be successful in: reference call yield, data entry, meeting deadlines, and being task and result-oriented, superb customer service, and have the utmost integrity in fulfilling responsibilities.

This position needs excellent time management and customer service skills and needs to be able to work with and manage up to a variety of people, anticipating needs and adapting to various work styles.

SHOW DETAILS

DEPARTMENT:     Programs

REPORTS TO:        Enrollment & Intake Manager

FLSA STATUS:       Hourly, Part-Time, Internship (paid) 20-30 hours per week

 

JOB RESPONSIBILITIES

Traditional Program

  • Ensures all volunteers are thoroughly screened through completion of reference calls an documentation.
  • Data entry: Word processing, database/spreadsheet input and management, paper based document filing and tracking
  • Follow-up with potential volunteers: Obtain missing required documentation for screening completion.
  • Ability to think critically, screen, and assesses potential risk to child safety.
  • Conduct, track, and maintain pending background checks for potential volunteers.
  • Customer service focused, with all internal and external stakeholders

 

JOB QUALIFICATIONS

  • Working towards a Bachelor’s or Graduate degree
  • High level customer service
  • Must have access to reliable automobile, valid Driver’s License and Automobile Insurance.
  • Must demonstrate critical-thinking skills
  • Must demonstrate excellent communication with the team–open to asking questions in areas of confusion
  • Works independently, exercising good judgement, decision-making and problem-solving skills through completion of all job duties.
  • Ability to collaborate and work in a team environment
  • Strong organizational skills and attention to detail
  • Must have excellent time management
  • Proficient in Microsoft Office with emphasis on Excel
  • Proficient in Google Suite
  • Ability to type 65 wpm accurately and efficiently
  • Excellent oral and written communication skills BOTH in-person and via the telephone, and high-level interviewing skills.
CLICK TO VIEW REQUIRED SKILLS AND ABILITIES FOR ALL CAREER POSITIONS

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

 

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

 

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

 

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

 

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

Work Environment

 

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

  • Routine office environment.
  • Occasional travel

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

 

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.