Careers

JOB TITLE: Family Resource Specialist

DEPARTMENT: Programs

REPORTS TO: VP of Programs

FLSA STATUS: Full-Time, Hourly, Non-Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Family Resource Specialist is responsible for linking tools and resources to the families we serve across our programs. The Family Resource Specialist will cultivate relationships with community organizations, partners, providers, and agencies to ensure families have equitable access to the appropriate resources based on needs. The Family Resource Specialist will also serve as the subject matter expert to our families by offering support, guidance, and information relevant to their specific needs. Additional responsibilities include researching and creating a network of community resources and training staff on how to identify and triage Little and family needs to the appropriate resource.

JOB RESPONSIBILITIES:

Customer Relations

Actively engages parents in responding to various needs by including more referral services to our partner community resource agencies.

Serves as liaison between organization and external sources

Serves as a customer service role model to ensure a positive relationship in interactions with all employees and stakeholders

Takes the time to listen to find out the client needs.

Provides parents with appropriate referrals, as applicable.

Responds appropriately and effectively to the diversity of co-workers, customers and stakeholders.

Creates and develops effective methods of referring students and families for services.

Resource Management

Create and execute opportunities to engage and educate families regarding resources within the community

Routinely shares resources, web sites, information etc. with other members of the team.

Develops and facilitates family resource and information systems for families and makes this information available to staff.

Review community requirements to determine eligibility based on family demographics

Must be able to be at work on a consistent basis with regular attendance and punctuality, and be willing and able to handle all the duties and responsibilities of the position on a daily basis.

Establishes networks with identified community resources.

Identifies and develops strategies to assist in removing barriers preventing families from utilizing community resources.

Cross-Program Collaboration

Collaborate with program staff to gain information regarding family challenges and needs

Work with program staff to provide education, tools, and best practices on how to engage and problem solve with families

Advise program leads on overall suggested trainings and resources that families may benefit from.

Responsive and timely in helping staff in providing solutions to families on their caseloads

Committed to empowering themselves and others to solve their own problems.

Provides leadership for vision, mission, and goals of family support principles.

Documentation & Compliance

Ensure that all case action is documented in the database.

Reviews client history noting any information changes.

Database entry on all gathered information about the client.

Ensures that any updated paperwork is placed in client file.

Manages and maintains caseloads assigned.

Monitors continuity of case management regarding families being supported

Respects confidentiality of information.

Performs other duties as assigned by the employer.

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience in social work, educational advocacy preferred

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

Strong attention to detail and organizational skills.

Self-starter and proactive approach in resolving problems and issues.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause

JOB TITLE: Grants Manager

DEPARTMENT: Fund Development

REPORTS TO: Chief Relationship Officer

FLSA STATUS:  Exempt

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary:  Under the direction of the Chief Relationship Officer, the Grants Manager is responsible for implementing and managing of the grantmaking operations, participating in the strategic planning and goal-setting process to identify viable local, state, and government funding opportunities for BBBSOCIE, maintaining an ethical standard of grant compliance and regulations, and serving as a positive advocate and liaison for the organization with community partners, stakeholders, funders, and constituents. In addition, the Grants Manager will also create processes necessary to ensure the preparation, execution and completion of grants are done successfully and timely. The Grants Manager is responsible for monitoring and managing all funds awarded to Big Brothers Big Sisters to ensure accuracy of timelines, deadlines, requirements, financials, and data. Lastly, this Grants Manager will successfully interface and collaborate with department heads across the agency, based on specific grant needs.

JOB RESPONSIBILITIES:

Develop and monitor the grants budget for Big Brothers Big Sisters and provide progress reports and recommendations to the Chief Relationship Officer, Finance Department, and Chief Executive Officer

Manage the day-to-day operations of the Grants Department, including:

Creating procedures and processes to monitor grant compliance and to ensure quality control

Maintain a calendar to track Letters of Intent, proposal deadlines, and reporting deadlines

Actively seek, identify, and recognize external opportunities that present viable funding opportunities

Research, interpret, and disseminate information on federal, state, and private funding resources

Develop a strategic plan in cooperation with the Chief Relationship Officer and Director of Grants for the submission of grants annually

Provide a full spectrum of assistance to BBBS staff in the planning, writing, program design, budget development, and evaluation of grants

Maintain a positive, proactive relationship with Finance, Programs, and Fund Development Teams to ensure full grant compliance and process efficiency

Work collaboratively with the Fund Development, Programs, and Grants teams to coordinate the gathering of information needed for proposals

Assist programs staff in grant implementation

Monitor account balances used to fund grant programs

Prepare and submit any required reports in collaboration with Grants Team

Collect and review required program and financial reports

Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines, and manage supplemental materials required for proposals

Identify key stakeholders in grant pipeline and make recommendations for stewardship opportunities to Chief Relationship Officer

Maintain working knowledge of BBBS’s programs and remain abreast of current research, activities, and trends in the philanthropic sector

Utilize Salesforce to maintain accurate, up-to-date records on all grant submissions, reports, and wins

Generate reports and data analysis as needed

Internal Responsibilities

Participate in weekly Grants Team staff meetings, including provision of work-related updates

Participate in weekly check-ins with VP of Programs and Grants Team

Collaborate with Programs Team, Fund Development Team, and CEO on special projects as needed

JOB QUALIFICATIONS

Bachelor’s Degree required

Minimum 5 years of experience working with government funding highly preferred

Highly experienced in Windows XP software applications, notably Microsoft Excel

Salesforce experience

Project Management experience

Demonstrated success as a team player, including the ability to develop and maintain a goal-oriented and positive attitude throughout the organization.

Ability to comfortably interface with Board Members, Leadership, donors and community stakeholders

Ability to interpret complex federal, state, and city grant regulations

Knowledge of foundation, government, and corporate funding landscape

Rigorous, systematic, and disciplined approach to grant research, coordination, tracking, and reporting

Adaptable with multiple grants management and financial database systems

Ability to articulate and explain complex funding and financial issues in a clear and concise manner

Excellent skill in comprehension, analysis, technical writing

Excellent oral and written communication skills

Excellent organizational and time-management skills

Maintains confidentiality throughout daily operations

Excellent attention to detail

Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making, multi-tasking, and problem-solving skills

Access to a reliable automobile, valid driver’s license and automobile insurance

REQUIRED SKILLS AND ABILITIES

Interpersonal Savvy
Highly relatable; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause

DEPARTMENT: Traditional Program    

REPORTS TO: Match Support Manager

FLSA STATUS: Full-Time, Hourly, Non-Exempt, may include weekends

Monday/Friday: 9am-6pm

Tuesday-Thursday 11:30am-8:30pm

Our Mission: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact.  Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

Job Summary: The Match Support Specialist is responsible for providing match support to ensure participant safety, positive impacts for youth and young adults, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.  This position will also specialize in our 18+ expanded horizon service model, working with mentors who have mentees over the age of 18.

JOB RESPONSIBILITIES

Manage a caseload that will consist of matches with mentees pre-18 and post-18 years old

Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive development experience for the mentor and mentee, specifically as it relates to College & Career opportunities.

Develop strategic interventions to identify and strengthen match relationships that require extra support to reengage or continue to grow.

Work directly with the College & Career team to help drive attendance to monthly match activities, workshops or events.  

Attend/complete appropriate meetings and trainings to develop a skill set and expand knowledge on youth development and College & Career.

Continually assess the match relationship focusing on: participant safety, match relationship development, positive mentee development and mentor satisfaction.

Provide case management on a frequency according to BBBS Standards, at a minimum.

Complete calls and case notes on time, on a monthly or quarterly basis and implement surveys and/or compliance forms in a timely manner

Effectively utilizes data from agency surveys, to assess match impact on youth development.

Effectively utilizes Matchforce database (Salesforce platform) to track all communication and manage metrics.

Conducts match introductions to set the tone of a successful match with the highest level of customer service.

Ensure high-level expertise in applying participant safety and risk management knowledge, policies and procedures throughout all aspects of job function.

Conduct exit interviews by phone with all parties at match closure.  Assess reasons for match closure and re-match potential. 

Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities. 

Use active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.

Solid conflict resolution skills (internal and external conflicts)

Prepared for different seasonal goals and projects.

Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.

Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS

Bachelor’s Degree required

Must be fluent in Spanish; both written and oral.

Experience with young adults exploring education or employment pathways preferred

Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred

Proficiency in Microsoft Office; including Word, Outlook, and Excel.

Access to a reliable automobile; valid driver’s license; and automobile insurance

Able to work independently exercising good judgment, decision making and problem solving skills

Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.

Able to succeed in a fast-paced environment

Able to work with confidential information

Able to relate well in multicultural environments

Able to effectively collaborate with peers

Able to use time effectively and able to focus on details

Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Frequent independent travel

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause