Careers at Big Brothers Big Sisters

DEPARTMENT:     Program

REPORTS TO:        Enrollment and Match Manager

FLSA STATUS:       Hourly, Non-Exempt

JOB RESPONSIBILITIES

• Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes.
• Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
• Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
• Call Child Protective Services to make Child Abuse Report (CAR) and file written report of suspected child abuse as soon as possible or no later than 36 hours of received information.
• Review and follow-up on references as necessary to gain additional data to complete the assessment process.
• Conduct volunteer and client reassessments/updates as indicated.
• Identify and eliminate any barriers interfering with the completion of the enrollment process.
• Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match.  Effectively align volunteer interests and qualifications with service options of agency.
• Consult with other service delivery staff and/or supervisor as appropriate.
• Provide comprehensive written assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.
• Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• High degree of collaboration with other service delivery staff to ensure smooth transition among functions.
• Determine matches and schedule match meetings.
• Accommodate volunteer and family schedules.

• Knowledgeable about AIM and data entry is accurate and applicable to grant sources.
• All AIM queues are organized and up to date, closing records when appropriate.
• Meeting new match goals consistently.
• Understanding of grants and programs.
• Understanding of rematch process.
• Interview and assessment skills are solid.
• Applied understanding of all program policies.
• Solid conflict resolution skills (internal and external conflicts).
• Applied knowledge of effective matching skills.
• Consistently communicating needs of new match to assigned Match Support Specialist.
• Consistently reporting pipeline needs to CRS and supervisor.
• Attend at least three Big for A Day events a year in order to gain further insight on children on the waiting to be matched list.
• Attend annual Graduation, Sports Day, Sky High, and at least 3 Big Night events yearly.
• Performs other duties as assigned by director.

JOB QUALIFICATIONS

• Bachelor’s Degree required.
• Must be fluent in Spanish – both oral and written.
• Experience with Nonprofits highly preferred.
• Experience working with both child and adult populations; specific assessment, intake or interview experience preferred.
• Must be bilingual and able to read, write and speak Spanish proficiently.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid Driver’s License and Automobile Insurance.
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment.
• Able to work with confidential information.
• Able to relate well in multicultural environments.
• Able to effectively collaborate with peers.
• Able to use time effectively and able to focus on details.
• Able to maintain boundaries with clients.

DEPARTMENT:      Fund Development

REPORTS TO:         Director of Development

FLSA STATUS:       Exempt

JOB RESPONSIBILITIES

Volunteer Recruitment Strategy

• Develop a long-term strategy for recruiting and retaining volunteers for BBBSOC&IE that is in-line with the strategic plan.
• Set feasible, ambitious goals, supporting the agency’s strategic plan, for volunteer recruitment and match retention
• Track and report significant trends and metrics that directly affect recruitment and retention goals.
• Manage a pipeline of volunteers and partners for all 3 counties
• Work with OC Director of Programs, IE Development Manager, and IE Associate Director of Programs to help identify obstacles in enrollment and recruitment; create solutions and strategy to overcome these obstacles.
• Build a strong relationship with the Department of Marketing to leverage digital marketing and social media to achieve goals.
• Work closely with the marketing team to develop and manage an annual communication plan for all 3 counties.

Tri-County and Departmental Leadership

• Manage day-to-day operations for the Engagement & Recruitment team
• Supervise and lead a team of two staff in the Inland Empire and two staff in Orange County.
• Manage departmental expenses and effectively utilize the BBBS budget
• Facilitate tri-county collaboration and clear lines of communication
• Promote and motivate recruitment and engagement as a tri-county all-agency initiative internally.
• Act as an ambassador to BBBSOC&IE and professionally represent our Agency internally and externally in a professional, passionate manner.
• Clearly communicate the story and impact of mentorship
• Establish a strong relationship with both the OC Director of Programs, IE Development Manager, and IE Associate Director of Programs
• Establish a strong relationship with both Orange County and Inland Empire teams with the tri-county vision in mind.
• Be able to work cross-departmentally and effectively collaborate with all teams

Community Partnerships & Events

• Attend networking events (potentially on weekends as well) to support BBBSOC&IE recruitment and retention goals.
• Form partnerships in all three counties with event venues, restaurants, and other establishments with the goal of securing discounted locations for BBBS recruitment, campaign event, and volunteer events (Big Night, Volunteer Orientation, Barbershop/Faith-based/Crossfit Campaigns )
• Form partnerships with local businesses and retailers with the goal of securing gift-in-kind donations, discounted “perks” for volunteers, venues for match engagement activities, Lunch & Learns, and other opportunities.
• Manage the annual Match Engagement Activity calendar
• Strategically plan events that are in-line with thriving indicators that will enrich the lives of Bigs and Littles.
• Engage and improve our relationships with funders by identifying local nonprofit partners to collaborate with and co-host events with.
• Work with Director of Development to create regional partnerships with other Big Brothers Big Sisters affiliates that would aid in recruitment/retention efforts 

Board of Directors & Recruitment Committees

• Collaborate with the Director of Development and IE Development Manager in managing the Recruitment & Retention Committee on a governing and advisory board level.
• Manage and develop a strategy to streamline best practices and grow OC and IE’s Big Recruitment Committees
• Provide reports and agendas to update external stakeholders on the status of departmental goals.
• Provide problem sets for external stakeholders and collaborate with them to create department-wide solutions.

JOB QUALIFICATIONS

• Bachelor’s Degree required
• 2+ years of demonstrated leadership and managing a successful team required
• Highest level of customer service; 2+ years required
• Event planning and executing experience required
• Proven track record of building successful external partnerships required
• Highest level of public-speaking and presentation experience required
• Proficient in Windows XP software applications, Microsoft applications (Word Document, Excel, PowerPoint), Google applications (Docs, Slides, Calendar).
• Access to a reliable automobile, valid driver’s license and automobile insurance
• Excellent oral and written communication skills reflecting excellent customer service both in-person and via the telephone.
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Excellent attention to detail
• Able to work with confidential information (donors, foundations, agency information)
• Able to effectively collaborate with peers and team dynamics
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients
• Capable of presenting material in a group in a fun, lively and informative manner
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem-solving skills

DEPARTMENT:     Program

REPORTS TO:        Associate Director of Traditional Programs

FLSA STATUS:       Full-Time, Hourly, Non-Exempt

Monday/Friday: 9am-6pm

Tuesday-Thursday 11:30am-8:30pm

JOB RESPONSIBILITIES

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Meet or exceed minimum goal of 98% done and 75% done on-time on monthly match support contact report.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow
• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
• Effectively utilizes YOS and SOR surveys, to assess match impact on youth development.
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential.   When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
• Consult with supervisor or other program lead staff as appropriate.
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.
• Effectively forms and sustains appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively assesses and executes the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasons or cycles (summer grads and year-end goals)
• Informs matches of upcoming events and signs them up.
• Attend at least three Match events a year in order to interact with matches in person, in addition to the mandatory match events (annual picnic, holiday party and Graduation)
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Performs other duties as assigned by supervisor

JOB QUALIFICATIONS

• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.