CAREERS

DEPARTMENT: Program

REPORTS TO: Director of Programs

FLSA STATUS:

Hourly, non-exempt

Monday-Friday, 9am-5pm

Occasional weekends, less than 20% of the time

JOB SUMMARY

Essential to the BBBS brand, the purpose of this position is to support our matches as they prepare for and complete higher education. This position is responsible for working with the match support department and the volunteer engagement coordinator to enroll qualifying matches in our Destination Future program and then to support them throughout their patch to college/career. This position needs to collaborate with other internal departments, partner with external agencies and advocate for support from community partners and stakeholders.

** This position requires some availability on nights and weekends.

JOB RESPONSIBILITIES

Manage formal on-boarding of new matches to Destination Future annually including the development of a commitment form

Work with Engagement Coordinator and Pre-18 team on Destination Future Events.

Work with Match Support Specialists to drive attendance to DF events and to personally attend all DF events.

Work with the Marketing Department on highlighting the achievements of DF matches/graduates through social media.

Collaborate with the Grants Team on providing data on persistence of graduating classes

Manage Graduation Ceremony

Conduct parent courses promoting college and setting college expectations

Manage partnerships with DF partners including Princeton Review, Taller San Jose, Vitalink etc.

Form deep and meaningful relationships with all local Colleges, Universities and Junior Colleges with the goal of ensuring our youth are admitted to the best school possible and that they transfer to a 4-year school (if applicable) and complete their undergraduate degree.

Manage and support the application, interviewing and necessary documents (FAFSA, DACA) for College admittance.
Manage and assist Fund Development and CEO on high-profile external scholarships (Angels, Simon Foundation etc.)

Conduct workshops on college admittance and financial aid. Work individually with each match to apply for college and aid.

Post-18

Support and Track all matches throughout their college career to ensure completion of their degree.

Work with academic partners to ensure our youth are supported.

Manage and track agency scholarships

Work with corporate partners to transition students into career and support them through the first years of work.
Manage summer mixer for all DF matches

General

Promote a positive work environment through pro-active, solution-oriented perspective and encourage others to follow suit

Participate in agency activities, events and recruitment and fundraising activities as required

Drives cohesion across departments, leads communication across teams and within the department

Enhances the agency’s outreach efforts to ensure the agency image, mission, values and advocacy for children and youth are properly communicated to outside constituencies.

Develops “best practices” that can be integrated across teams and nationally.

Other duties as assigned

JOB QUALIFICATIONS

Solution focused mindset

Bachelor’s Degree required, masters preferred

Two years’ experience in college admissions/counseling for a college readiness program strongly preferred

High level of customer service

Familiar with Windows XP software applications.

Must have access to a reliable automobile; valid driver’s license and automobile insurance.

Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.

Maintain confidentiality throughout daily operations.

Excellent time management and attention to detail.

REQUIRED SKILLS AND ABILITIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy

Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability

Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented

Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission

Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT

The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Routine office environment.

Occasional travel

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC/IE will be “at will,” meaning that either you or BBBSOC/IE may end your employment at any time and for any reason, with or without cause.