Careers

BUILD YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who want to dedicate their career in support of mentoring to change the life of a child. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

OPEN POSITIONS

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

Match Support Specialist

JOB TITLE: Match Support Specialist

DEPARTMENT: Traditional Program

REPORTS TO: Director of Match Engagement & Enrichment

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

JOB RESPONSIBILITIES
• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Complete 80 to 100 calls and case notes on a monthly basis that to comply with a match support contact metric.
• Meet or exceed minimum goal of 98% done on monthly match support contact report.
• Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
• Effectively utilizes COS, YOS and SOR surveys, to assess match impact on youth development.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Promote and help drive attendance to monthly match activities via phone or email to support ongoing volunteer engagement initiatives.
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates prematurely or unexpectedly refer exit interview to supervisor for third party assessment.
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities.
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.
• Effectively forms and sustains appropriate child, adult. volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasonal goals and projects.
• Informs matches of upcoming events and signs them up.
• Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Consult with supervisor or other program lead staff as appropriate.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Program Specialist

JOB TITLE: Workplace Mentoring (including Bigs with Badges) Program Specialist

DEPARTMENT: Site-Based Corporate Mentoring Program

REPORTS TO: Program Manager of Adult Site-Based Programs

FLSA STATUS: Hourly, Non-Exempt

JOB SUMMARY: The Program Specialist oversees successful executions of the Workplace Mentoring Program while providing support for continued collaborations with corporate stakeholders, volunteers and community partners.

JOB RESPONSIBILITIES

Program Execution
• Conduct enrollment responsibilities by interviewing, assessing, and fingerprinting potential volunteers. Provide timely and comprehensive written assessments and recommendations for participation in the program while identifying suitable potential matches. In addition to assisting with volunteer orientations and training.
• Contribute to the development of site curriculum.
• Facilitate and supervise site sessions. Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Corporate Relations
• Responsible for the cultivation, stewardship and ultimate retention of all workplace mentoring program partners as well as volunteers and students.
• Actively steward relationships with corporate stakeholders toward a goal of converting partners to additional revenue generating verticals i.e.: Grant, Event Sponsor, etc.
• Effectively communicate with the Marketing/PR team on press-worthy activities, volunteer highlights and program successes to enhance visibility of the program within the corporate community.
• Actively seek to reduce program costs by securing program sponsorships, gift-in-kind and other donations.
• Develop relationships with new corporate and community partners to increase value of the program and increase engagement at site i.e.: include guest speakers, incorporate curriculum from non-profit partners, etc.

QUALIFICATIONS
• Bachelor’s Degree required
• Experience with at-risk/high-risk youth specifically teens (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically corporate accounts with ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work both independently and in a team setting in a fast-paced environment with a heavy workload while exercising good judgment, decision making and problem solving skills
• Maintains confidentiality throughout daily operations
• Must have access to a reliable automobile, valid driver’s license and automobile insurance

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

• Routine office environment.
• Frequent independent travel.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

Recruitment Associate

JOB TITLE: Recruitment Associate

DEPARTMENT: Recruitment & Enrollment

REPORTS TO: Volunteer Enrollment Coordinator

FLSA STATUS: Non-Exempt, Hourly

OUR MISSION: Our mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: The primary responsibility of a Recruitment Associate is to support the Recruitment Department as we onboard volunteers (Bigs) and families (Littles). This position will work closely with the Volunteer Enrollment Coordinator and Family Enrollment Coordinator to ensure we are processing our stakeholders in a timely manner while maintaining a quality experience. This position will also step in as interim in the event the Coordinators positions are vacant.

This position needs excellent time management and customer service skills and needs to be able to work with and manage up to a variety of people, anticipating needs and adapting to various work styles.

JOB RESPONSIBILITIES
• Ensures all volunteers are thoroughly screened through completion of reference calls and documentation.
• Contact families to provide an overview of the program, requirements, and onboarding process.
• Update and manage spreadsheets to track progress of stakeholders.
• Follow-up with stakeholders and obtain missing required documentation for screening completion.
• Fingerprint new volunteers.
• Maintain accurate record keeping of stakeholder profiles utilizing CRM software.
• Support with creating, completing, and closing files.
• Customer service focused, with all internal and external stakeholders.
• Support with Front of the House Recruitment projects

JOB QUALIFICATIONS
• Bilingual, Spanish required.
• Working towards a Bachelor’s or Graduate degree
• High level customer service
• Must have access to reliable automobile, valid Driver’s License and Automobile Insurance
• Must demonstrate critical-thinking skills
• Must demonstrate excellent communication with the team–open to asking questions in areas of confusion
• Works independently, exercising good judgment, decision-making and problem-solving skills through completion of all job duties
• Ability to collaborate and work in a team environment
• Strong organizational skills and attention to detail
• Must have excellent time management
• Proficient in Microsoft Office with emphasis on Excel
• Proficient in Google Suite
• Ability to type 65 wpm accurately and efficiently
• Excellent oral and written communication skills BOTH in-person and via the telephone, and high-level interviewing skills

REQUIRED SKILLS AND ABILITIES

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.