Careers

BUILD YOUR CAREER AT BIG BROTHERS BIG SISTERS

We’re always looking for talented, dedicated people who want to dedicate their career in support of mentoring to change the life of a child. We are committed to a diverse workforce with representation from every walk of life. We recognize how our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives.

OPEN POSITIONS

Please send resume, cover letters and other required application materials as stated in the job description to [email protected]. No phone calls, please. Qualified applicants will be contacted shortly.

JOB TITLE: Adult Site Based Enrollment & Recruitment Specialist

DEPARTMENT:  Adult Site Based Programs

REPORTS TO: Adult Site Based Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on mentor options and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new mentors & mentees for Adult Site Based programs and works to bring back prior year mentors. Additionally, this position is responsible for ensuring all program launch timelines are met, all mentors are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school & workplace partners and manages the recruitment of mentors & mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in mentor yield, processing time, and match satisfaction.

Adult Site Based Programs
• College Bigs
• Workplace Mentoring

Students are matched one-to-one with College Students/Workplace Mentors and meet once a month in a group setting. Sessions are facilitated by a Big Brothers Big Sisters team member. This program provides youth the opportunity to explore college experiences and post-high school options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college readiness, relationship building and youth advocacy with a unique spin based on the philanthropic culture of the university or institution.

JOB RESPONSIBILITIES
• Conduct mentor/mentee recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Professionally communicate organizational and programmatic goals to potential mentors as well as child safety measures.
• Assess mentors “fit” for all standards, expectations, and safety measures required by BBBSOC.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all mentors.
• Conduct fingerprinting for all mentors
• Identify new potential partners for mentors on an as needed basis and facilitate opportunities through high-level stakeholders.
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and initial meetings as necessary for mentors and mentees.
• Cultivate long-term and sustaining relationships with mentor-rich organizations (i.e., corporate partners, schools, educational institutions, etc.)
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Work well in a fast-paced environment with continuous team collaboration in order to meet programmatic goals and metrics.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Adult Site Based Program Specialist

DEPARTMENT: Adult Site Based Programs

REPORTS TO: Adult Site Based Manager

FLSA STATUS: Full-Time Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

WORKPLACE MENTORING PROGRAM: Students are matched one-to-one with Workplace Mentors and meet once a month in a group setting. Sessions are facilitated by the program specialist. This program provides youth the opportunity to explore college experiences and post-high school options they may not have even known were possibilities. A tailored social emotional learning curriculum focuses on college readiness, relationship building and youth advocacy with a unique spin based on the philanthropic culture of the university or institution.

JOB RESPONSIBILITIES

Program Execution
• Contribute to the development of site curriculum.
• Facilitate and supervise site sessions. Ensure positive match development and safety of both Bigs and Littles by conducting monthly match support that is accomplished through in-person, email or telephone contact.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function to ensure long-term caring relationships between matches while focusing on positive outcomes for youth.
• Work effectively with assigned partner schools and corporate partners to schedule and plan out sessions, meetings, and transportation for participating students.
• Provide ongoing support of engagement for the assigned matches to achieve length of match, closure and outcome evaluation goals by providing recommendations for volunteer appreciation and participation in events.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies in addition to providing accurate and timely program statistics.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.

Corporate Relations
• Responsible for the cultivation, stewardship and ultimate retention of all workplace mentoring program partners as well as volunteers and students.
• Collaborate with the Enrollment Recruitment Specialist to actively steward relationships with corporate stakeholders toward a goal of converting partners to additional revenue generating verticals i.e.: Grant, Event Sponsor, etc.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Experience with at-risk/high-risk youth specifically teens (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both corporate volunteers and youth)
• Strong organizational and time management skills in a fast-paced work environment with strong attention to detail
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Match Support Specialist

DEPARTMENT: Traditional Program

REPORTS TO: Director of Match Engagement & Enrichment

FLSA STATUS: Full-Time, Hourly, Non-Exempt

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: The Match Support Specialist is responsible for providing match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction.

JOB RESPONSIBILITIES
• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Complete 80 to 100 calls and case notes on a monthly basis that to comply with a match support contact metric.
• Meet or exceed minimum goal of 98% done on monthly match support contact report.
• Conduct all scheduled match surveys in a timely manner and achieve minimum goal of 80%.
• Effectively utilizes COS, YOS and SOR surveys, to assess match impact on youth development.
• Conducts match introductions to set the tone of a successful match with the highest level of customer service.
• Assess and provide for individual coaching needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Promote and help drive attendance to monthly match activities via phone or email to support ongoing volunteer engagement initiatives.
• Conduct exit interview by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates prematurely or unexpectedly refer exit interview to supervisor for third party assessment.
• Share with development and/or marketing staff potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify matches or individuals that are best suited and/ or required for fund development, grant, marketing and other opportunities.
• Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.
• Effectively forms and sustains appropriate child, adult. volunteer-based relationships based on positive youth development and volunteer satisfaction
• Effectively uses active and attentive listening to confirm understanding; coach others through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Solid conflict resolution skills (internal and external conflicts)
• Prepared for different seasonal goals and projects.
• Informs matches of upcoming events and signs them up.
• Attend at least three signature match events on a weekend day, a year, in order to interact with matches in person.
• Attend/complete appropriate meetings and trainings as directed by supervisor
• Consult with supervisor or other program lead staff as appropriate.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Must be fluent in Spanish; both written and oral.
• Experience with at-risk/high-risk youth is (volunteer and/or paid) preferred
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Access to a reliable automobile; valid driver’s license; and automobile insurance
• Able to work independently exercising good judgment, decision making and problem solving skills
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to succeed in a fast-paced environment
• Able to work with confidential information
• Able to relate well in multicultural environments
• Able to effectively collaborate with peers
• Able to use time effectively and able to focus on details
• Able to maintain boundaries with clients.

REQUIRED SKILLS AND ABILITIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site Based Enrollment & Recruitment Specialist (High School Bigs)

DEPARTMENT: Site Based Programs

REPORTS TO: Site Based Program Manager

FLSA STATUS: Non-Exempt, Full-Time, Hourly

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have a measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY:

Essential to the BBBS brand, the purpose of this position is to ensure department-wide match growth and quality through the leadership of services and delivery. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the match process.

This position cultivates prospective new volunteers for Site Based programs and works to bring back prior year volunteers. Additionally, this position is responsible for ensuring all program launch timelines are met, all volunteers are efficiently screened and matched to ensure the best possible outcome. This position is indirectly responsible for the overall satisfaction of our school partners and manages the recruitment of youth volunteers and youth mentees. This position is also responsible for communicating the vision of BBBSOC in addition to the department goals, outcomes, and processes to outside constituencies. A successful incumbent will produce positive outcomes in volunteer yield, processing time, and match satisfaction.

JOB RESPONSIBILITIES

• Conduct volunteer recruitment, enrollment (including orientations & interviews), and completion of any other activity required for the enrollment process.
• Professionally communicate organizational and programmatic goals to potential volunteers as well as child safety measures.
• Assess volunteers “fit” for all standards, expectations, and safety measures required by BBBSOC.
• Assist matching of volunteers to youth mentees for assigned caseload.
• Identify and eliminate barriers to the enrollment process by being solution focused on all aspects of stakeholder support and school partnership satisfaction.
• Review and follow up with references as necessary for all volunteers.
• Review enrollment queue and conduct informational sessions as necessary to yield increased volunteer interest for all individual school partners.
• Identify new potential partners for volunteers on an as needed basis and facilitate opportunities through high-level stakeholders.
• High degree of collaboration with Program Specialists responsible for facilitating the program of designated caseload and sharing an equal partnership in setting and accomplishing desired goals.
• Facilitate match acceptance and initial meetings as necessary for volunteers and mentees.
• Work closely with on-going volunteers to further recruitment needs and provide development and fundraising opportunities.
• Cultivate long-term and sustaining relationships with volunteer-rich organizations (i.e., schools, youth volunteer organizations, etc.)
• Track and evaluate recruitment and outreach efforts. Provide weekly progress reports of enrollment activity.
• Work well in a fast paced environment with continuous team collaboration in order to meet programmatic goals and metrics.

QUALIFICATIONS
• Bachelor’s Degree required
• High level of customer service
• Familiar with Windows XP software & G-Suite applications
• Must have access to a reliable automobile; valid driver’s license and automobile insurance
• Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills
• Excellent public speaking skills with the ability to connect with youth and high-level stakeholders
• Excellent organizational and time-management skills
• Maintain confidentiality throughout daily operations
• Excellent attention to detail

COMPETENCIES

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first- hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

Innovative Management
Has the ability to bring forward creative ideas and suggestions; always looking for better/more efficient ways to improve process and systems; has a sense about managing the creative process of others; can facilitate and participate effective brainstorming; can project how potential ideas may play out in the marketplace; is good at bringing the creative ideas of others to market.

Perseverance
Pursues everything with energy, drive and a need to finish; seldom gives up before a project is complete; especially in the face of resistance or setbacks.

Managing Vision and Purpose
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

Ability to Prioritize
Spends his/her time and the time of others on what’s important; identifies and acts on critical issues; can quickly sense what will help or hinder accomplishing a goal; eliminates or navigates around roadblocks, creates focus.

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Site-Based Program Specialist

DEPARTMENT: Site-Based Programs (High School Bigs)

REPORTS TO: Site-Based Program Manager

FLSA STATUS: Non-Exempt, Full-Time, Hourly

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities, changing the lives of children for the better, forever.

JOB SUMMARY: The Site Based Specialist is responsible for facilitating sessions, conducting match support and providing overall support of site based matches to ensure child safety and long-term caring relationships between matches while focusing on positive outcomes for youth.

JOB RESPONSIBILITIES
• Facilitate and supervise site sessions, ensuring positive match development and safety of both mentors and mentees.
• Work with the Site Based Program Manager to build positive relationships with school partners to attract and retain qualified mentors and mentees.
• Work effectively with partner schools to schedule and plan weekly sessions and meetings when appropriate.
• Responsible for the cultivation, stewardship and ultimate retention of assigned school partners, mentors, and mentees.
• Provide a high level of professionalism in presentation and communication when conducting all program related operations with school partners and program liaisons.
• Support with any enrollment functions through recruitments, interviews, and assessments of any potential mentors and mentees.
• Provide timely and comprehensive written assessments and recommendations for participation in the program.
• Conduct volunteer orientations and training.
• Identify suitable potential matches and provide ongoing support to achieve length of match, closure and outcome evaluation goals.
• Conduct bi-monthly and quarterly match support contacts that are accomplished through in-person, email or telephone contact.
• Maintain accurate file documentation for each match according to BBBSA standards and agency policies.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Effectively use active and attentive listening to confirm understanding; coach matches through the use of reflective questioning; personalize communication content and delivery to fit different perspectives, backgrounds or styles of audience; document information about matches clearly and concisely in order to keep records accurate and up to date.
• Contribute to the development of site curriculum.
• Provide accurate and timely program statistics.
• Effectively communicate with marketing and/or grants teams on press worthy activities, volunteer highlights and program successes to enhance visibility of the program and within the community.
• Complete appropriate trainings as directed by supervisor and attend agency staff and departmental meetings.
• Performs other duties as assigned by supervisor.

JOB QUALIFICATIONS
• Bachelor’s Degree required
• Fluent in Spanish required
• Experience with at-risk/high-risk youth (volunteer and/or paid) preferred
• Familiar with Windows XP software applications
• High level of customer service with significant experience working with external stakeholders/clients (specifically schools with the ability to build strong relationships for greater agency initiatives of stewardship)
• Excellent oral and written communication skills reflecting solid customer service both in-person and via the telephone
• Excellent public speaking skills with ability to engage a variety of audiences (including both high school volunteers and elementary aged youth).
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making and problem solving skills.
• Maintains confidentiality throughout daily operations.
• Must have access to a reliable automobile, valid driver’s license and automobile insurance.

COMPETENCIES

Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and service; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; ensures customers feel they have been listened to; establishes credibility quickly.

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Active Listening
Is actively able to process information, listen to understand, and listen to learn; to listen and meet the needs of internal and external customers; handles and utilizes feedback effectively; listens with depth and thoughtfulness.

Foster Teamwork and Collaboration
Is successful in working with a team; fosters teamwork and participating in group activities; collaborating with others effectively and efficiently; establishes and maintains teamwork building activities; builds trust, respect, and rapport with the team; is an active player in Agency culture.

Conflict Resolution Skills (Internal & External)
Manage and resolves conflict in a healthy positive way; mediates conflicts with nonverbal communication skills, professionalism, focusing on the bigger picture and prioritizing and strengthening relationships; being respectful of others and their viewpoints; encouraging others to share their issues, clarify, restate, and validate any concerns and strategically resolve them.

Organizational Ability
Can marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and follows established process.

Results/Outcome Oriented
Can be counted on to meet goals successfully; is constantly and consistently one of the top performers; steadfastly pushes self and others for results; sets clear objectives and measures process and progress.

Promotes Vision and Mission
Creates and communicates a compelling and inspired vision or sense of core purpose; sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols to rally behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations

WORK ENVIRONMENT
The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Routine office environment.
• Frequent independent travel.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.

JOB TITLE: Grants Administrator

DEPARTMENT: Grants

REPORTS TO: VP of Grants & Research

FLSA STATUS: Full-Time, Exempt, Salary

OUR MISSION: Our Mission is to help children reach their potential through professionally supported, one to one mentoring relationships that have measurable impact. Our Vision is successful mentoring relationships for all children who need and want them contributing to brighter futures, better schools, and stronger communities.

JOB SUMMARY: Under the direction of the VP of Grants & Research, the Grants Administrator is responsible for monitoring and managing all grants awarded to Big Brothers Big Sisters to ensure accuracy of timelines, deadlines, requirements, financials, and data. The Grants Administrator is responsible for the project management of grant operations, participating in the strategic planning and goal-setting process to execute grant-funded government, foundation and corporate projects for Big Brothers Big Sisters. The Grants Administrator is responsible for maintaining an ethical standard of grant compliance and regulations, supporting program staff, and serving as a positive advocate and liaison for the organization with community partners, stakeholders, funders, and constituents. The Grants Administrator is responsible for monitoring and managing all grants awarded to Big Brothers Big Sisters to ensure accuracy of timelines, deadlines, requirements, financials, and data.

JOB RESPONSIBILITIES
• Manage a calendar of project deliverables, invoicing deadlines, and reporting deadlines
• Maintain knowledge of all active grants and implement grant processes post-award
Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines, and manage supplemental materials required for proposals
• Work collaboratively with the Fund Development, Programs, and Grants teams to coordinate the gathering of information needed to submit proposals and reports
• Develop and monitor the grants budget for Big Brothers Big Sisters and provide progress reports and recommendations to the VP of Grants & Research, Chief Financial Officer, and Chief Operating Officer
• Support Big Brothers Big Sisters staff as necessary in the planning, writing, program design, budget development, and evaluation of grants
• Lead meetings with BBBS staff and grant partners on a regular basis
• Utilize Salesforce to maintain accurate, up-to-date records on all grant submissions, reports, and deliverables
• Generate reports and data analysis in Salesforce as needed
Prioritize projects to keep multiple projects moving in a timely manner, meet deadlines, and manage supplemental materials required for proposals
• Maintain working knowledge of BBBS’s programs

Internal Responsibilities
• Participate in weekly Grants Team staff meetings with VP of Grants & Research, Grants Writer, and Accounting Specialist
• Participate in weekly check-ins with the Fund Development Team
• Meet monthly with Program Directors to review grant deliverables and action items for their teams
• Distribute internal monthly progress reports to the agency with the programmatic and financial status of each grant
• Collaborate with Data & Systems Manager, Program Administrator, and Database Administrator to improve grant processes and data collection
• Collaborate with Programs Team, Fund Development Team, Finance Team, COO and CEO on special projects as needed

JOB QUALIFICATIONS
• Project Management experience required
• Bachelor’s Degree required
• Experience working with government-funded projects highly preferred
• Experienced in Windows XP software applications, notably Microsoft Excel
• Salesforce experience preferred
• Demonstrated success as a team player, including the ability to develop and maintain a goal-oriented and positive attitude throughout the organization.
• Ability to comfortably interface with staff, community partners, foundation staff and government grant administrators
• Ability to interpret federal, state, and city grant regulations
• Knowledge of foundation, government, and corporate funding landscape
• Rigorous, systematic, and disciplined approach to grant research, coordination, tracking, and reporting
• Adaptable with multiple grants management and financial database systems
• Ability to articulate and explain complex funding and financial issues in a clear and concise manner
• Excellent skill in comprehension, analysis, technical writing
• Excellent oral and written communication skills
• Excellent organizational and time-management skills
• Maintains confidentiality throughout daily operations
• Excellent attention to detail
• Ability to multi-task and work independently in fast paced environment with heavy workload while exercising good judgment, decision making, multi-tasking, and problem-solving skills
• Access to a reliable automobile, valid driver’s license and automobile insurance

REQUIRED SKILLS AND ABILITIES

Interpersonal Savvy
Highly relatable; builds appropriate rapport; practices active listening; builds constructive and effective relationships; deals effectively with diversity; uses diplomacy and tact; capable of diffusing difficult situations comfortably; manages frustration appropriately; is easy to approach and talk to; spends the extra effort to put others at ease.

Organizational Ability
Can marshal resources to complete projects ; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; and follows established processes.

Results/Outcome Oriented
Is motivated by results; can meet and exceed goals successfully; bottom-lined oriented; pushes self for results; sets clear objectives and measures, monitors process and progress; brings forward innovative practices and suggestions for improvements.

Promotes Vision and Mission
Effectively promotes the agency mission and vision, internally, as well as with the broader community.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization.

Your employment with BBBSOC will be “at will,” meaning that either you or BBBSOC may end your employment at any time and for any reason, with or without cause.